Northwest Respiratory Services, servicing the respiratory needs of the Midwest since 1976, is seeking an Experienced Collections Specialist to join our team in our Bloomington, MN Billing Office. The Collections Specialist must be a self-motivated, results driven professional who is detail oriented with demonstrated ability to manage accounts receivables for our contracted Skilled Nursing Facilities. Candidate must also possess the ability to manage high volumes with accuracy, timely follow-up and deliver strong collection, research, reconciliation and resolution outcomes.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Match 401k Eligibility on Day One of Employment
• FSA Account (Medical and/or Dependent)
• Pet Insurance
• Short Term and Long-Term Disability
• Accident, Hospital Indemnity, and Critical Illness Insurance
• Vacation, sick, and paid holidays

Job Duties

• Review aging reports and initiate emails and calls to clients with past due balances to arrange for payment
• Resolve client complaints and research account discrepancies
• Manage A/R accounts by reducing aged balances 60 days past due
• Resolve billing issues that have resulted in delinquent payment
• Provide timely follow-up with clients when expected payment has not been received
• Prepare credit, adjustment or customer refund documentation for account resolution
• Escalate difficult collection accounts to management in a timely manner
• Other related duties as assigned

Qualifications/Requirements:

• Desire to create and improve best practices
• Ability to manage conflict to a mutually beneficial resolution
• Ability to set goals and achieve them on a regular basis
• Strong attention to detail and follow through
• Excellent written and verbal communication
• Excellent organizational skills
• Basic computer skills
• Customer service skills

Education/Experience:

• At least 2 years of experience in collections is required
• High school degree is required. Associate degree or equivalent from a two year college or technical school is preferred.

We look forward to seeing your application and the opportunity to speak with you further!

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EO Employer M/F/Vets/Disabled