Job description
Financial Counselor
Summary:
- Reviews daily census and visits patient in room to notify patient of estimated amount due and request payment using the
- approved hospital script. Issues follow up letter on patient not seen during the stay.
- Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up
- payment plans or refer to Eligibility Vendor. Resolves issues on the spot if at all possible.
- Completes bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery.
- Responds to email and voicemail within 24 hours
- Accurate and thorough documentation of pertinent events regarding the handling of the account including
- researching of prior accounts.
- Demonstrates and encourages team behavior and exceptional patient/guest experiences.
- Upholds and promotes patient safety and quality.
Minimum Knowledge, Skills, Experience Required
Education:
High School diploma required.
Experience:
Two years medical office setting required. Two years customer service skills required. Computer skills required
Additional Skills / Abilities:
Must be proficient in Microsoft Office suite of products.
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