Hours are 8:00am-5:00pm Monday-Friday

A Patient Access Coordinator serves as a lead point of contact for the division(s) and external patients to ensure easy and seamless access to the respective outpatient hospital service areas. As the lead of the area, ensures:

• Completes daily referral requests and prior authorization for medications, including biologic injectable medications and procedures.
• Communicate with patients and specialist offices and/or facilities when appropriate.
• Assist with answering incoming calls/messages. Schedule patient appointments.
• Maintains accurate referral/prior authorization information and tracks accordingly.
• Manage, initiate and resolve patient referral tasks in AECIS, making patient appointments and ensuring patient concerns are addressed timely.
• Provide support to physicians and staff.

• Timely check in/check out of patients with accurate registration, scheduling and point of service collection of payments.
• Ensures patient demographic and insurance information is accurately collected and that patients are aware of hospital policies and procedures. Views and tracks patient check in activity in Phreesia prior to appointment.
• Provide excellent customer service and follows all department policies.
• Reviews Cerner message pools daily and responds appropriately and takes necessary action within required timeframe.
• Assist the team with WQM pool and routing messages to appropriate providers/staff. Handles correspondence per practice protocol.
• Assist manager with any administrative responsibilities as needed.
• Handles complex requests through various channels while utilizing numerous databases simultaneously.
• Assist manager with iPas and Phreesia reports.
• Identify and report ongoing issues and possible resolutions.
• Serves as a resource to staff in issues regarding insurance prior authorization guidelines, regulatory requirements.
• Facilitate the work of the responsible area and assess a situation and make appropriate decision.
• Coordinate and ensure adherence to financial and registration policies affecting the Revenue Cycle and Patient Access. Maintain open communication with various departments and leaders.
• Works as an integral part of the team to ensure a positive patient experience.
• Other duties as assigned.

Education/Training/Experience:

• High School diploma or equivalent required.
• 3-5 years of Patient Access or Patient Accounting experience required
• 1-3 years of those experience in a lead role preferred
• Experience and/or knowledge of most insurances and requirements for referrals and pre-certifications is preferred.
• Knowledge of medical / imaging terminology required
• Demonstrated excellent customer service skills

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.