Job description
Description
Essential Duties and Responsibilities:
- Co-ordinate, monitor and support the Passenger Services team.
- Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
- Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
- Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
- Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
- Liaison with Carriers’ representatives to ensure their requirements and standards are being met
- Assist in maintaining staff morale and have clear and open communication with staff
- Cover any manpower shortages and/or assist whenever necessary
- Other duties as assigned
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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