Job description

OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to mid-size businesses. Over the last year, our headcount has increased by 50%. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in becoming a part of an exciting and fast-growing company! Job Summary:

As a Partner Success Consultant, you are responsible for being our Partner’s biggest advocate within OnPay. OnPay’s Partner Channel focuses on supporting accounting and bookkeeping firms that utilize OnPay to provide a full-service solution to their clients. You will focus on building long-term relationships with partner firms, starting from client acquisition and lasting through the entire customer lifecycle.

Responsibilities:

• Serve as the lead point of contact for all client account management matters
• Provide exceptional client service to Partners
• Operate with little oversight, be an executor, and build trust across the Partner Channel
• Become a product expert and share this knowledge with existing Partners
• Assist with challenging client requests or issue escalations as needed

Traits We Seek:

• Desire to make a meaningful impact at a fast-growing technology company
• Passion for helping clients use OnPay's technology more efficiently and effectively
• Ability to manage multiple tasks simultaneously
• Superior interpersonal skills with the ability to work with various types of clients
• Self-starter, sense of urgency
• Detail-oriented and very organized
• Problem solver who enjoys helping others
• Great listener while showing attentiveness, flexibility, patience, and empathy

Experience and Skills:

• 2+ years experience in a client-facing role
• Prior payroll knowledge
• College experience (degree strongly preferred)
• Excellent written and verbal communication

Perks:

• A casual team-oriented environment with solid work/life balance
• Four weeks paid time off plus paid holidays and generous maternity/paternity leave
• Medical, Dental, Vision, Short-term/Long-term Disability, Life Insurance and 401(k)
• Industry-specific training
• Stocked kitchen with snacks and drinks
• Convenient location at Ponce City Market
• Ponce City Market employee discounts & more!

OnPay is an equal opportunity employer. OnPay makes all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA 30308: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Payroll: 2 years (Required)
• Client Services & Customer Support: 1 year (Preferred)

Work Location: One location

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