Job description
- Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
- Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
- Listen, understand and respond immediately to customer and employee inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
- Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
- Clearly communicate the features, and services of the hotel facilities.
- Maintain an alert and attentive demeanor. Maintain cleanliness of the hotel vehicle by cleaning and washing it when appropriate.
- Take vehicle for periodic servicing and fueling as required.
- Other duties as assigned such as assisting as Door Person or Bell Captain when necessary.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to communicate effectively in English, both verbally and in writing sufficient to ascertain and document appropriate pick up and drop off points, etc.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
- Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs.
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Sufficient manual dexterity in one hand to be able to load and unload luggage.
- Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
- All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
- Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
- Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Working Conditions:
Physical Demands:
Sedentary work: Exerting up to 75 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects/luggage. Sedentary work involves sitting while driving, may also involve walking or standing for brief periods of time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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