This is a part- time position working up to 29 hours per week and no benefits are offered.

The schedule hours of this position are Mondays and Wednesdays 8:30am-4:00pm and Tuesdays and Thursdays 8:30am-3:30pm with no hours on Fridays, unless otherwise scheduled due to conflicts in coverage.

This position provides in-depth technical knowledge, advanced diagnostics and resolution for hardware/software related problems on computer equipment operating in all environments for Cobb County employees. This position is critical in maintaining service level agreements for reported issues and County-wide technology initiatives and provides primary customer support for the District Attorney's office, Solicitors office, Magistrate Court, State Court Administration and Judges, Probate Court and S.E.U., as well as provides backup support for the Circuit Defender's office, Child Support, Juvenile Court, Law Library and Superior Court Admins and Judges.

Provides user support to County employees for computer hardware, software and peripherals: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.

Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' hardware and software; and utilizes diagnostic tools and other resources as appropriate.

Installs and maintains personal computer hardware, software, and peripherals: ensures availability and proper operation of products for installation; schedules installations; migrates old system data to new system; tests installed products per agency standards; and completes installations and conversions in timely manner and with minimal disruption to customer.

Reviews and analyzes computer hardware and software functions and operations: identifies deficiencies, modifications and upgrade needs; and conducts testing of patches and upgrades in test environment.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.

Performs other related duties as assigned.

Minimum Qualifications

Associate Degree in Information Technology, or related field required; supplemented by three years of experience providing end user technical support for the County; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Preferred Qualifications

• 
  Experience providing support for Microsoft software and operating systems including Windows 7, Windows 8, Windows 10 and Microsoft Office 2007, 2016 and Office 365.

• Experience using SCCM or other asset management systems for deploying applications.

• Experience imaging and using anti-spyware/anti-virus software.

• Strong customer service, time management, and problem determination/resolution skills.

Must possess and maintain a valid Driver's License

Data Utilization

Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction

Requires the ability to act as lead person or crew leader, providing guidance to a work unit, coordinating activities, and reviewing work of the unit.

Equipment Machinery, Tools and Materials Utilization

Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.

Verbal Aptitude

Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude

Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.

Functional Reasoning

Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning

Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.