Under the leadership of the Assistant Registrar, the Part-Time Enrollment Services team member will process registrations (drop/add/withdrawal/etc.), assist in management of the registrar email and phone calls, and perform other duties as assigned. *This is a temporary assignment due to end in 5 months*

Duties & Responsibilities:

Processing registrations - drops, adds, withdrawals, etc.

Notifying students of waitlist and course changes.

Answering student questions.

Responding to emails in the registrar inbox.

Responding to in-coming phone calls, voicemails, and placing out-going phone calls.

Other duties as assigned.

Minimum Qualifications:

Associate's Degree or 1-2 years of data processing and customer service experience.

Competent using technologies including, but not limited to: Microsoft Office (Excel, Outlook, and Word), virtual applications (Zoom, Teams, etc.) and data management software (such as: Banner, Colleague, People Soft, etc.)

Ability to work in a fast-paced, multi-cultural, customer service-orientated environment.

Excellent communication and interpersonal skills, both written and oral.

Ability to remain calm under pressure, especially during peak time or intense situations.

Mature, professional judgment and a commitment to excellence.

Strong commitment to the mission of a comprehensive community college

Preferred Qualifications:

Technology Skills: Banner Software

Bilingual - Spanish

Physical Demands:

Requires sitting, standing, bending, kneeling and/or crouching, and walking.

Looking at and utilizing computer monitors.

Occasionally move and lift up to 20 pounds.

Schedule:

A 24.5-hour work week to meet the needs of the office to serve students.

Enrollment Service Hours: Monday - Friday - 8:30am - 5pm

Schedule may be revised as needed.