If you are located in Grand Rapids, Saginaw or Lansing, MI you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home .

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.℠

The Outreach Support Specialist will be responsible for supporting the Local Outreach team in follow up and outreach of non - engaged patients. This role will also create patient lists to support outreach to community providers, conduct outbound and inbound calling to confirm patients for in - home clinical visits with a Landmark Health provider.

The Outreach Support Specialist will be required to meet quality and production metrics to provide the highest level of customer service on each interaction. Responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs. The ideal candidate must be goal oriented and willing to adjust to a fast paced and evolving environment.

This position is full-time, Monday - Friday . Employees are required to work our normal business hours of 8:00 AM - 5:00 PM EST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need.

We offer 1 week of First Impression training, plus up to 4-6 weeks (mostly virtual)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Outreach Support Specialist will be responsible for supporting the Local Outreach team in follow up and outreach of non - engaged patients
• Will perform administrative tasks creating and / or pulling reports to support outreach to community providers for market leaders
• Make outbound and inbound calls to confirm patients for in-home clinical visits with a Landmark Health provider
• Meet quality and production metrics to provide the highest level of customer service on each interaction
• Responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs
• Must be goal oriented and willing to adjust to a fast paced and evolving environment
• 20 - 25 outbound calls per day to support confirmation of initial visit appointments
• Effectively communicate the advantages and value of the Landmark program to the target population
• Develop a thorough understanding of the Landmark clinical program
• Engage patients in the Landmark Health Program cohort
• Establish rapport with qualifying patients
• Maintain and ensure the confidentiality of all Protected Health Information
• Adhere to HIPAA guidelines and regulations
• Proper call routing to resolve patient issues
• Consistently meet production and quality metrics
• Flexibility to work extended hours to accomplish business goals
• Adhere to attendance requirements
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) or equivalent experience
• Basic proficiency in using Microsoft Excel (entering data, updating spreadsheets, primarily data entry purposes)
• Microsoft Outlook (manage calendar and emails)
• Customer service experience handling minimal-average call volume preferable in healthcare setting, making phone calls and performing basic data entry tasks (i.e., medical front office environment, patient scheduling, appointment reminders, etc.)
• Flexibility to travel to the office at least 1-2 times per year Team Meetings and / OR Training
• Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM EST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need

Preferred Qualifications:

• 1+ years of experience in an outreach environment
• Ability to type at the speed of 40+ WPM (words per minute)
• Experience interacting and/or communicating with a senior population utilizing various means of communication, preferably phone
• Consistently meet production and quality metrics
• Flexibility to work extended hours to accomplish business goals
• Adhere to attendance requirements

Telecommute Requirements:

• Reside in commutable distance to Grand Rapids, Saginaw or Lansing, MI

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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