Outreach Specialist - HEAL Team
Full Time
Tacoma, WA 98402
$34.98 - $49.24 an hour
Posted
Job description
City of Tacoma
Outreach Specialist - HEAL Team
SALARY
$34.98 - $49.24 Hourly
LOCATION
Tacoma, WA
JOB TYPE
Classified
JOB NUMBER
P0330-23
DEPARTMENT
Neighborhood & Community Services
OPENING DATE
05/03/2023
CLOSING DATE
5/29/2023 5:00 PM Pacific
Position Description
The City of Tacoma's Neighborhood and Community Services (NCS) department is recruiting for Community Resources Analyst for the Outreach Specialist - Homeless Engagement Alternatives Liaison (HEAL) Team position.
The Outreach Specialist - Homeless Engagement Alternatives Liaison (HEAL) Team position supports efforts that have a direct impact on homelessness and community safety. This individual will be required to build partnerships both internally and externally to address issues related to individuals living unsheltered in encampments throughout our community. The successful candidate will need to rely on interpersonal influence, as well as strong cultural competency to achieve program success.
The Community Resources Analyst will be tasked with engaging in innovative problem solving as part of cross-functional teams to address encampments, ongoing and chronic issues impacting the overall cleanliness, safety and stability of neighborhoods.
Bilingual candidates are encouraged to apply.
Under the direction of NCS leadership, the Outreach Specialist - Homeless Engagement Alternatives Liaison Team position will:
- Conduct direct outreach to unsheltered individuals experiencing homelessness, coordinate with homeless service providers and identify needs and services to address issues relating to homelessness in the City of Tacoma.
- Work with Tacoma Police Department and a designated crisis responder to conduct outreach
- Perform some work indoors but primarily outdoors on City property to coordinate and implement homeless encampment clean-ups within the City of Tacoma
- Collect and use data to document program results.
Work Hours
The schedule for this position will be a standard day shift, Monday through Friday.
Working Conditions
Work includes indoor and outdoor environments, is subject to adverse weather and working conditions, and driving from site to site. Outreach and engagement may take place in locations not intended for human habitation with individuals experiencing behavioral health crisis.
Benefits
The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits.
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. The City of Tacoma's workforce goal is to reflect our community. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
Qualifications
Minimum Education*
Bachelor's degree in business or public administration, or social/ human services.
Minimum Experience*
2 years professional program work in human or social services administration.
Desired Qualifications for Community Resources Analyst
Bachelor's degree in business or public administration, or social/ human services.
Minimum Experience*
2 years professional program work in human or social services administration.
- Equivalency: 1 year of experience = 1 year of education
Desired Qualifications for Community Resources Analyst
- Two years of experience in social work, community and economic development or related field
- Bilingual candidates are encouraged to apply
- Valid Washington State Driver's License
- Due to the nature of this work, an extended background check to work with the Tacoma Police Department is required
Knowledge & Skills
KNOWLEDGE:
Principles and practices of public relations and promotion.
Community relations and resources.
Statistics and information management tools.
Oral and written communications skills.
Interpersonal skills using tact, patience and courtesy.
Technical aspects of field of specialty.
Applicable laws, codes, regulations, policies and procedures affecting program area.
Basic research methods.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Modern office practices, procedures and equipment.
Principles and practices of public relations and promotion.
Community relations and resources.
Statistics and information management tools.
Oral and written communications skills.
Interpersonal skills using tact, patience and courtesy.
Technical aspects of field of specialty.
Applicable laws, codes, regulations, policies and procedures affecting program area.
Basic research methods.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Modern office practices, procedures and equipment.
SKILLS:
Learn municipal organization, practices and procedures.
Represent the city in interaction with individuals and community groups.
Analyze situations and data accurately and adopt an effective course of action.
Plan and organize work.
Meet schedules and timelines.
Work independently with little direction.
Communicate effectively both orally and in writing.
Read, interpret, apply and explain codes, rules, regulations, policies and procedures.
Establish and maintain cooperative and effective working relationships with others.
Prepare publications, visual aids, displays and newsletters as required.
Selection Process & Supplemental Information
Interested individuals must
apply online and attach a
detailed resume and cover letter
describing your experience, training, motivations, and expertise as it relates to the responsibilities of this position. Applicants must
meet the minimum qualifications to move forward in the examination process.
Candidates eligible for Veteran's Preference scoring criteria
must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application
, to be eligible for Veteran's percentage points.
Examination Process
This is a competitive selection process. You will be required to respond to essay questions outlining your knowledge, skills and abilities necessary to perform the essential functions of this position. Applicants who meet the minimum qualifications will have their responses to the Supplemental Questions # 9-13 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. These questions will be scored on the basis of information provided. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. DO NOT respond with see resume in lieu of answering these questions; this will result in a failing score. Providing false information will result in disqualification.
This is a competitive selection process. You will be required to respond to essay questions outlining your knowledge, skills and abilities necessary to perform the essential functions of this position. Applicants who meet the minimum qualifications will have their responses to the Supplemental Questions # 9-13 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. These questions will be scored on the basis of information provided. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. DO NOT respond with see resume in lieu of answering these questions; this will result in a failing score. Providing false information will result in disqualification.
Appointment is subject to passing a background check and the extended background check by the Tacoma Police Department. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification.
The Community
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
The 23,000 capacity iconic Tacoma Dome is a high-demand venue for the largest names in the entertainment industry. The Greater Tacoma Convention Center is an award-winning venue with over 117,000 sq. ft. of flexible event space. The City owns two historic theaters, the recently renovated Pantages and the Rialto, and Theater on the Square, and Cheney Stadium, home to the AAA Tacoma Rainiers, and OL Reign and Tacoma Defiance football clubs.
A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in an urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views. To see a few of the great things Tacoma has to offer, view this YouTube Video!
Communication from the City of Tacoma
NOTE: For questions regarding this specific recruitment contact Kat Flores, HR Analyst.
Human Resources primarily communicates via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.)
NOTE: For questions regarding this specific recruitment contact Kat Flores, HR Analyst.
Human Resources primarily communicates via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.)
Agency
City of Tacoma
Address
Human Resources Department
747 Market Street
Tacoma, Washington, 98402-3764
Phone
253-591-5400
Website
http://www.cityoftacoma.org
Outreach Specialist - HEAL Team Supplemental Questionnaire
INSTRUCTIONS: Please answer the following questions as truthfully and accurately as possible. Your responses to this supplemental questionnaire may be assessed in subsequent examinations, and any sign of deliberate misinformation or intentional exaggeration will result in disqualification from the examination process and possible bar from future employment opportunities with the City of Tacoma. Please indicate "Yes" to show that you have read and understand these instructions.
Yes
No
Please select from the following that best describes your educational and work experience.
Bachelor's degree in business or public administration, or social/ human services AND two years of professional program work in human or social services administration
A combination of education and experience to equal six years of professional program work in human or social services administration
Six or more years of professional experience in business or public administration, professional program work in human or social services administration
My education and experience do not meet or exceed the above qualifications
Do you have a valid Washington State Driver's license?
Yes
No
Do you have experience with social work or a related field?
Yes
No
What languages are you fluent in?
English
Spanish
Russian
Vietnamese
Korean
Cambodian
Chinese
American Sign Language
Other Language
QUESTION 6
If you answered "Other Language" for the question above, please specify the language.
This position requires you to work closely with homeless encampments, in an outdoor environment. Outreach and engagement may take place in locations not intended for human habitation with individuals who may be experiencing behavioral health crises Please indicate "Yes" to show that you have read and understand this.
Yes
No
INSTRUCTIONS FOR THE EXPERIENCE AND TRAINING TEST: Questions #9 through #13 are the experience and training test that will be used to establish the eligibility list.
These questions will be scored by subject matter experts who will not have access to your application materials. You must describe when and where you received your experience and/or training and what work was performed. Your answers must stand on their own merit. Please DO NOT refer to your resume in lieu of answering these questions. Your score on the experience and training test will reflect your responses.
Responses must not exceed 250 words.
Please indicate "Yes" to show that you have read and understand these instructions.
Yes
No
Describe your experience working with individuals at risk of or currently experiencing homelessness.
At the City of Tacoma, we are defining equity as the following: Equity is when everyone has access to the opportunities necessary to satisfy their essential needs, advance their well-being and achieve their full potential. Additionally, it is when one's identity does not predict outcomes. How do you actively promote equity and compassion in your work?
Please provide an example of how you have collected and used data in a past work assignment.
Describe your approach to explaining laws, rules or regulations in a way that the person receiving the information sees as fair, objective and reasonable.
Describe how you set priorities, ensure your work is accurate, and meet deadlines when you have multiple projects assigned at the same time.
Please tell us how you learned about this job opening.
Job Interest Card notification
Internet search
Professional organization
Military organization
Union job posting
City of Tacoma employee
Online job board posting
Word of mouth
LinkedIn
SEED
TTEP (Tacoma Training and Education Program)
Indeed
Facebook
Instagram
Careers in Government
Government Jobs
NWPPA
Outreach Event
QUESTION 15
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
* Required Question
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.