Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Operator!

Purpose for the Position:

Operates electronic switchboard to provide answering service for the hotel. Greets caller and announces name or phone number of hotel. Records and delivers messages, furnishes information, accepts orders, and relays calls. Places telephone calls at request of guest or management and is responsible for all emergency telephone communications. Responsible for accepting and delivering packages and electronic facsimile messages to and from guests. Electronically or manually date stamps and files messages. Removes filed messages after required file period has elapsed.

FEATURED BENEFITS:

• Medical, Dental, Vision, Life and Disability Insurance
• FSA
• Employee Assistance Program
• 401K and ROTH 401K
• Growth opportunity
• Paid Time Off
• Sick Time Off

Essential Responsibilities:

• Responsible for the efficient operation of the hotel’s switchboard.
• Responsible for representing the hotel when talking with any individual (guest, vendor, travel agent, employee, or others) in a professional manner:
  • Answer all calls within three (3) rings.
  • Voice calm and unhurried.
  • Style reflecting care and concern for the caller.
  • Patient and tolerant of all callers.
  • Helpful in each circumstance to the fullest of the position’s ability.
• Maintain absolute confidentiality of transactions.
• Maintain message storage for a period of time as specified by Supervisor.
• Discard stored messages when the storage time has elapsed.
• All other duties as assigned by a manager or supervisor.

Skills and Abilities:

• Understand the technologies required in the work you are doing.
• Work with a variety of situations.
• Solve problems using facts and personal judgment.
• React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others.
• Work with different kinds of people.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.