Job description
- PRIMARILY HOUSED AT POCOLA HEADQUARTERS OR CASINO, BUT WILL INVOLVE TRAVEL
Job Purpose or Objective(s) : The Operational Training Venue Support staff facilitates for all hospitality personnel to ensure that every team member has the skills to excel in their jobs and deliver exceptional guest experiences. You will report to the Operational Training Manager.
Primary Tasks:
You will establish and administer training programs for managers and associates to ensure required level of competence for all operating procedures.
You will teach all necessary precautions and hospitality, department specific applications, company standards, and those of regulatory agencies.
You will enforce compliance to departmental standards and specifications and ensure all company regulations are being observed.
You will maintain databases, providing statistical reports on the effectiveness of training for associates during the orientation period and for career development.
You will determine needs, prepare course materials and facilitate presentation of materials.
You will deliver, project and motivated trainees through training methodologies both in group and individual settings.
You will monitor MICS, TICS and SOPS; Conduct certification trainings
You will coordinate with venue management team to resolve issues, while reporting concerns and achievements to the Operational Training Coordinator in a reasonable amount of time.
Perform other responsibilities as may be assigned.
Requirements:
Bachelor's Degree in business, hospitality, or related field
Maintain a CNGC Key License
Presentation experience
Demonstrated experience creating training plans
Proficient in Microsoft Office
Experience providing training programs to groups of all sizes, including large groups
Two (2) years training experience
Hospitality operational experience
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work (https://www.hcamag.com/us/best-in-hr/best-places-to-work-2022/408534#winnersListSection) in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure (https://www.forbes.com/companies/choctaw-casinos-resorts/?list=best-large-employers&sh=21c10ca05cb2) category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates (https://www.forbes.com/companies/choctaw-casinos-resorts/?list=best-employers-for-new-grads&sh=21286c85cb23) .
Job Identification: A22012918
Posting Date: 05/01/2023, 10:29 AM
Job Schedule: Full time
Job Shift: Day Shift
On-Site/Remote: On-Site
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