Responsible for fostering continuous improvement, change, discipline, transparency, and high performing teams. Accountable for establishing frameworks, best practices and tools that deliver operational improvements and momentum necessary to achieve and sustain the desired operational performance. Works with the Finance Process Managers to collaborate and agree upon proposed solutions that are executable, deliver real time feedback and quantifiable metrics to lead the implementation of best practices.

After the initial development, runs the ramp up activities, day-to-day operations to ensure that future state processes are realized and become the new current state. Oversees the tools and frameworks, necessary to execute innovative solutions and best practices. Carries out process measurement through business analytics, KPIs, and knowledge transfer, monitoring process adoption and adherence levels demonstrated.

Prioritizes leading and developing a culture that fosters a high performance, continuous improvement and customer focus. Works with the Change Management and Communications Specialist to ensure that the messaging and communication to the internal and external stakeholders is conducive to drive change, efficiencies, and innovation. Supports the SSC Director in driving alignment of continuous improvement initiatives to strategic objectives, cost effectiveness, minimizing risk to operations continuity. Ensures adoption, and realization of identified improvement opportunities. Actively participates in decision making and strategy implementation.

Responsibilities include, but are not limited to the following:

• Facilitate the re-engineering of Shared Services Center processes
• Identify risks and challenges to implementing processes improvements and develop mitigation plan
• Set up global continuous improvement process governance structure and identify key stakeholders
• Support Finance Process Managers in requirements gathering & technology enablement to ensure that future state process design is consistent with best practices
• Aid in negotiation of the SSC’s service level metrics
• Design appropriate metrics and KPIs for the financial and operational functions within the SSC
• Leverage continuous improvement tools to drive operational improvements and engagement of the entire MCCS Finance team through strong communication and clear direction
• Report on performance against performance/quality standards defined in service level metrics, and KPIs
• Benchmark respective process costs on a regular basis to identify potential performance improvement/ cost reduction opportunities
• Ensure that the process improvement initiatives are implemented on-time, within budget and with desired results

Supervises full performance level employees directly and indirectly to include: assigning, distributing, evaluating work; coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, recommending and completing performance reviews, recommending and administering discipline, recommending and administering incentive awards, signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment, being alert to alcohol/drug abuse to take appropriate action, serving as final authority for SSC level human resources controversies, being responsive to human capital strategic plans, succession management initiatives, and civilian leader development.

Ensures implementation of an activity safety program that includes: regular safety meetings; training of employees on available safety regulations, instructions, materials and equipment; reporting workplace accidents to the HR Office, compliance with OSHA standards and correction of unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate action to correct situations. Ensures minimal loss of duty by complying with “Return to Work” program initiatives, and following up on employee wellbeing.

Promotes World Class Customer Service with an emphasis on customer centricity, professionalism, and courtesy. Models effective communication in a professional manner by

investigating issues, conflicts, and problems to provide resolution in a timely manner. Oversees continuous monitoring of the satisfaction of the quality of goods and services. Ensures employees observe established standards of actively supporting the principles of the EEO program and prevention of sexual harassment and promptly addresses questionable situations.

This is a white-collar position where occasional lifting up to 20 lbs. may be required.

May travel to complete work assignments and conduct or attend conferences and meetings. May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours. Performs other duties as assigned.

Bachelor’s Degree in Accounting or Finance (Master’s Degree preferred) with four years of related and relevant work experience including finance organization creation experience and management and/or experience in a financial shared services environment; OR an appropriate combination of education and experience that demonstrates possession of the knowledge and skill equivalent to that gained in the above; OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Minimum 3 years of direct application of lean/continuous improvement methodologies (e.g. Lean Six Sigma and DMAIC) in functional areas supporting PTP, Payroll, AR and GL process areas. Professional certifications and/or licenses with Lean Six Sigma preferred.

Strong knowledge of accounting and financial systems / processes, controls, and ability to translate strategies into financial concepts. Experience working across multiple levels (including executive level), functions and regions; able to partner, lead and influence others without having a direct reporting relationship. Demonstrated proficiency setting a strategic vision for the overall team and leading the organization in successfully achieving these goals. Demonstrated leadership role managing direct level reports. Prior experience working in an environment comprising both military and civilian elements highly desired. Knowledge of DoD Instructions and Marine Corps policies, procedures, rules and regulations is a plus.

Understanding of end-to-end AP, Payroll, AR or GL processes and associated technology platforms. High degree of skill in analytical reasoning and the ability to apply that skill in the identification, analysis, and conceptualization of problems. Able to clearly communicate information to key stakeholders (including executive level) both written and orally. Demonstrated ability to work effectively in a team environment and in building collaborative relationships with peers and with other stakeholders. Financial process background and systems orientation (such as Computron, Oracle EBS, etc.). Comfortable working in a fast-paced, high-energy environment. A high degree of proficiency in Microsoft Office suite, especially Excel.

Eligible for incremental telework as determined by MR/MF policy.