Job description
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Ridgefield Park, NJ.
Operations Coordinator – Customer Care
Summary:
The primary objective of the Operations Coordinator is to support Customer Care mobile Product Liability operation program management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Operations Coordinator is to lead various functions and projects and support initiatives on-time, in-scope in a time sensitive environment. To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department, team, and cross-department where applicable.
Responsibilities:
Collaborate with team members in the Customer Care department
Generate daily/weekly/monthly reports, with analysis and recommendations
Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
Ensure that all projects have required documentation as they move through the project tollgates
Collaborate with project/program developers and business leads to keep project in scope
Communicate to Product Liability leadership on project status and escalation/decision points
New product launching risk management related specifically to product liability
Works cross functionally with HQ teams in Korea and operations to manage all possible risks
Qualifications:
3-5 years of hands-on operations and project management experience
Expertise in MS, Excel, and PPT
Proven capability to analyze data and develop a course of action
Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
Process, procedure, strategic planning and project development experience
Experience working with and influencing cross-functional teams.
Experience communicating with mid to top-level leaders (status reports, emails, presentations, F2F)
Experience working within the wireless and home appliance industry a plus
Experience with product development or testing a plus
Experience working in a complex and wide organization and department
PMP certification a plus, Six Sigma certification a plus
Takes project ownership and possess leadership qualities with an entrepreneurial approach
Previous experience in mobile or consumer electronics preferred but not necessary
Bilingual English and Korean highly required
Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Staffmark
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
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