Job description
Your Role
The Operational Service Representative ensures that our internal customers’ experience is a positive one every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.Your Responsibilities
- You keep files related to all sea import shipments.
- Collaborate with employees in all Kuehne + Nagel offices.
- You always challenge status quo when it comes to process improvement and cost control.
- Process files while following all procedures.
- You maintain real-time visibility of our customers’ transactions
- You monitor, prioritize and balance customer specific needs daily by answering queries and requests through multi channel communication streams.
- Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs
- Report to Operational Care Manager
Your Skills and Experiences
- Minimum High School Diploma or equivalent
- 6+ Months of customer service experience
- Computer literacy
#Li-KR1
Good Reasons to Join
We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.About Kuehne+Nagel
With over 80000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
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