Job description

REMOTE WORK OPPORTUNITY FOR NIGHTTIME AND WEEKEND TECH SAVY PROBLEM SOLVERS!

Job Description: On-Call Support Staff – Part time, Hourly

This position performs the on-call tasks for the after-business hours for weekdays and all day on weekends outlined as follows,

Position:

Sunday All day starting at 8 am – Overnight ending at 8am Monday

Monday- Wednesday 5pm-8am

Compensation:

$19 an hour with 2 hours guaranteed pay each shift as well as any hours clocked in after that.

Hourly staff will track calls and hours worked and will clock in at their regular pay rate for time spent.

Job requirements:

· General knowledge of agency and program operations Must demonstrate excellent oral and written communication skills and ability to listen effectively

· Axis Care training to look up contact info for caregivers and client’s Basic knowledge of Microsoft Office

· Work Vonage app on phone

· Reports to lead case manager and admin on call

· Work remotely through Vonage and Axis Care to manage urgent and emergency situations with caregivers and clients of Amada Senior Care during their on-call rotation

· Answer all phone calls received during the assigned on-call rotation on behalf of the agency and follow up according to agency policies and procedures

· Find a caregiver for a shift call off, as needed.

· Find a caregiver for any new shift clients may request to have scheduled.

· In the event a caregiver cannot be found for a shift the on-call associate must contact the Administrator On-Call to update them on the situation.

· In case of client emergency follow agency emergency protocol and support caregivers through the emergency Communicate caregiver changes or resolution with client or POA of client Complete Axis Care call logs.

· Enter all non-urgent business on the on-call shift log and let caregiver/client know the follow up will happen on next business day

· Other duties as assigned

· Must be able to answer phones throughout the night

Ideal Candidate

· Firsthand experience in senior care

· Kind and friendly

· Tech- Savvy and open to learning new skills and processes

· Motivated to reach goals, who can work independently and with integrity

· Always communicate clearly and politely

· Must demonstrate effective people skills as well as sound judgement and good decision-making skills

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• Paid time off

Schedule:

• Evening shift
• Every weekend
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Application Question(s):

• Do you live in Northern Colorado

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: Remote

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.