We are seeking an experienced Office Operations Manager to oversee our organization's daily operations and ensure that all processes run smoothly and efficiently. The Office Operations Manager will be responsible for managing and coordinating various operational tasks, including inventory management, logistics, production, quality control, and customer service. The successful candidate will work closely with other departments to ensure that organizational goals are met and that the company operates at peak efficiency. The Office Operations Manager will support the KRW office team with a variety of day-to-day tasks, including inventory management, Fleet management, phone set up (Mobile Iron & Verizon),IT set up and offboarding(Corporate Technologies), managing tools and tool calibration and managing order office supplies and any other support as needed. This role requires a self-starter who can be effective and efficient with minimal supervision. Success is dependent on having polished and effective communication skills, seeking opportunities to go beyond expectations, are detail and service oriented, organized, upbeat, resourceful, and most importantly can work well to support a fast-paced, busy office environment.

Pay Range: $68,000.00 to $75,000.00 per year

Adherence to company Mission, Vision, and Values:

• Must demonstrate SPIRIT in all work that is performed.
• Must understand, follow, and promote company’s Mission Vision and Values at all times.
• Must lead by example.

Essential Duties:

• Office Management: Perform a variety of administrative duties including receiving, distributing, and responding to mail, emails, phone calls, and other correspondence and communications. Monitor and make sure all tools are sent out and are calibrated on a timely basis and make sure that gifts for clients and employees are sent out. In addition, the Office Operations manager will oversee the Front Desk Administrator.
• Tech Support: management of equipment, troubleshooting for basic tasks, onboarding/offboarding for employees, cell phone management, fleet management and ID badges.
• Inventory Management: oversee the office/marketing, tools + technical services, happy hour food, drink and supplies for the office.
• Monthly Meetings: Oversee Booking and organized meetings. Manage and coordinate events and supply food and drink as needed for events and meetings.
• Invoice Approval: add and distribute expenses to correct divisions.
• Marketing: Manage Marketing for company events & holidays including V-Day, Summer, Rodeo, Birthdays, Anniversaries, holiday parties, events, baby showers etc.
• QuickBase: Book-keeping, keeping inventory of all supplies and re-certifying tool calibration.
• Ensure that all operational activities comply with legal and regulatory requirements.
• Monitor and analyze operational metrics, including productivity, quality, and cost, and develop plans to improve performance.
• Coordinate with other departments, including sales, marketing, and finance, to ensure that organizational goals are met.
• Manage customer service and satisfaction by ensuring that all customer inquiries and complaints are resolved promptly and efficiently.
• Develop and maintain relationships with suppliers, vendors, and customers.
• Identify and implement process improvements to increase operational efficiency and reduce costs.
• Additional duties will be assigned on an as-needed basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School diploma or BA. College degree highly preferred.
• Three to five years of experience in a professional administrative role.
• Previous experience working in construction and/or engineering is a plus.
• Intermediate to advanced computer skills including MS Office Suite (emphasis on Excel).
• Effective and clear communications, both verbal and written.
• Excellent organizational skills and attention to detail.
• Proven ability to manage and motivate a team.
• Ability to work autonomously, problem solve, and manage multiple tasks while meeting deadlines.
• Reliable and honest with a strong work ethic.
• Proactive and seeks out opportunities to do more than expected.

Language Skills

Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Must be able to speak, understand, read, and write English.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to problem solve and think critically. Make sound decisions and escalate matters quickly and efficiently.

Computer Skills

Possess intermediate to advanced computer skills, including basic knowledge of MS Office Suite. Must be able to quickly learn new computer programs, use the internet, and operate mobile devices.

Employees are required to have the following credentials, vaccines, and training prior to being placed in this position:

• Background Check
• Negative 10 Panel Drug Test

Physical Demands

This position requires the worker to sit at and navigate a computer workstation for about half of the workday. The other portion of the workday may include moving throughout the office, frequently light lifting, bending, and reaching up to twenty-five pounds.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

Working Conditions

The primary working environment is an indoor office setting. From time-to-time it may be necessary to travel. Employees working in hazardous conditions and areas are required to comply with all applicable safety provisions and to use PPE.

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