Job description

• Support company operations by maintaining office systems and supervising remote office staff members.
• Keep up with daily, weekly and monthly Office Manager duties such as invoicing, ensuring tickets are completed by CSRs and more.
• Tactfully handle customer escallations and if an issue can't be resolved from the office collect all relevant information and present it to management in an organized fashion so resolution can be implemented ASAP.
• Completes operational requirements by scheduling new jobs, creating relevant tickets to order materials and equipment and assigning the correct teams/employees to relevant tasks.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office staff by orienting and training remote employees.
• Maintains office staff job results by coaching, counseling, and disciplining remote employees, and planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing monthly reports for accounts receivables and customer retention.
• Contributes to team effort by accomplishing related tasks as needed.

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We do not have a public facing office, surfaces are disinfected regularly and all employees are advised to communicate with management and stay home if not feeling well. We follow local health guidelines for COVID-19.

Ability to commute/relocate:

• Silverdale, WA 98383: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office: 5 years (Required)
• Office manager: 1 year (Required)

Work Location: In person

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