Office Assistant Billing Specialist – Specialty Care Practices – AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person & Mental Health Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time Days

Shift: Monday-Friday 8am-5pm, hours may vary

Location: Offices in Deland, Deltona, Orange City, Debary

The role you’ll contribute:

The Office Assistant / Billing Specialist represents the practice in the coordination of all patient/physician/therapy/nursing encounters, ensuring appropriate utilization of time and patients’ needs are met. This position is also responsible for accurate entry of patient information, financial information, codes and charges for services rendered on a daily basis. In addition, the Office Assistant Billing Specialist is responsible for specialized billing not handled by the Centralized Billing Office.

The value you’ll bring to the team:

• Has primary responsibility for answering the telephone in a prompt and courteous manner, following established policies and procedures
  • Identifies her/himself and the practice
  • Takes complete and accurate messages
  • Properly triages telephone calls in accordance with policy
  • If appropriate, transfers calls in a courteous and professional manner
  • Delivers messages in a timely manner
  • Schedules, cancels, reschedules, etc., appointments as requested
• Is responsible for check-in of patients:
  • Confirms, adds, deletes, or makes any changes patient’s insurance and/or personal information in Epic to ensure accurate billing.
• Is responsible for check-out of patients:
  • Determines the amount due from the patient (co-pay, deductible, percentage, etc.)
  • Collects co-pays for treatment and procedures enters payment amount into computer, and issues receipt to patient
  • Schedules follow-up appointment and procedures and testing for existing patients.
• Takes incoming new patient referrals and schedules appointments as appropriate.
• Maintains the appointment schedule to accommodate physician/therapy/nursing requests and/or other conflicts such as vacations, covering for other facilities, meetings, hospital rounds, surgical procedures on and off site, etc.
• Reschedules patients when physician is unable to meet daily schedule for any reason.
• Reviews coverage and explains specific patient responsibilities such as deductibles, co-pays, etc. to the patient. All information verified in writing to the patient.
• Verifies proper authorizations from insurance companies for the initial visit, follow up visits, etc.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High school graduate or equivalent required.

Preferred qualifications:

• Two years’ experience in a medical office or equivalent with medical terminology, coding, charge entry and payment collection.
• Bilingual, preferred