Job description

• Check in guests, Check out guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies.
• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with hotels standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Follow safety and emergency procedures according to Hotel standards.
• Deliver or assign delivery of Express Check-Out's.
• Complete any reports as requested by management in a timely manner.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Provide information to guest and visitor inquiries
• Answer hotel telephones courteously and efficiently following
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Ensure overall guest satisfaction.

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
To Keep our employee as safe as possible, we have installed clear plastic barrier, table on other side of front desk to create 6 feet distance, provided masks, gloves and hand sanitizer.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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