• We are seeking a New Patient Coordinator for our one of our office's in Jacksonville.
• This position is responsible for processing and verifying all new patient referrals, scheduling an appropriate appointment, verifying insurance requirements, providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.

• High school diploma or equivalent required.
• Minimum of one year of customer service experience.
• Experience as a new patient coordinator is preferred.
• Basic typing and keyboarding skills.
• Strong oral and written communication skills.
• Ability to multi-task efficiently and effectively.
• Good interpersonal and organizational skills.
• Highly detail-oriented
• Ability to comprehend established office routines and policies.
• Medical experience is helpful but not a necessity.

• Processes and verifies new patient referrals in a timely manner.
• Coordinates and schedules new patient appointments for multiple providers using a computerized scheduling system.
• Uses multiple computer programs to validate insurance verification.
• Imports and manages new patient packets from a website and oversees any problems that may occur while importing.
• Creates new patient accounts within the scheduler.
• Obtains necessary medical record information from referring providers to complete the new patient process.
• Electronically assigns documents such as orders, operation notes, consents, outside records, procedures, and therapies, using standard classification systems within the electronic medical record (EMR) chart.
• Works with different team members to implement a paperless workplace.
• Schedules and bills all IMEs (Independent Medical Exams) with attorney offices and Workman’s compensation companies.
• Registers new patients by completing website packets.
• Documents work processes as required.
• Always act in a friendly manner toward all patients, family members, coworkers, and other internal or external customers.
• Maintains confidentiality of information on patients.
• Performs other duties as assigned by the team leader/managers.
• Keeps an organized and clean work area.
• Processes web-based referrals.

ABOUT OUR PRACTICE We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. LOOKING FOR A CAREER IN THE MEDICAL FIELD? Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain. Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile. We are always accepting resumes for the following positions: Medical assistants DME technicians Medical billing/AR specialists Call center customer service representatives.