Position Overview

Under the direction of the IT Services Manager, the Network Analyst is responsible for analysis and support of the college wide network infrastructure to include, but not limited to the Wide Area Network (WAN), Local Area Network (LAN), and local campus Infrastructure support district-wide for Distance meeting and classroom connected devices.

Key Responsibilities

• Model cultural competencies that reflect Northwood Tech’s Mission, Vision, Values, Learning College Tenets, and On Course Principles by:
  • Assessing own lifelong learning and using self-management to progress toward established personal and professional goals.
  • Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships.
  • Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge.
  • Creating a diverse, equitable, and inclusive working and learning environment.
  • Leading positive change while demonstrating civility and empathy.
  • Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement.
• Provide management and support of the college network infrastructure.
• Maintain documentation for all internal campus networks and Wide Area Network/ISP Circuit info
• Receive project requests from assigned teams, evaluate requests for feasibility, communicate results of evaluation, and develop solutions
• Maintain physical and wireless network infrastructure
• Coordinate the installation for any cabling or connection requests at all College locations, traveling when required.
• Maintain campus and wireless networks and resolve issues related to connectivity
• Under the direction of the IT Services Manager, support Phone and Campus Safety Management systems.
• Coordinate with service providers to troubleshoot and resolve connectivity issues at all college locations
• Collaborate with the Technology Services team on the implementation, testing, deployment, and integration of network systems.
• Coordinate with Service Desk and iTLC in resolving issues affecting Classrooms, meeting spaces and Conference Centers
• Coordinate with Technology Operations to maintain and monitor network security
• Support Business Continuity and Cybersecurity plans from a network infrastructure perspective
• Work closely with all college divisions to improve business processes for staff, student, and other customers.
• Align network infrastructure development with WILM partner colleges to assure compatibility and uniformity.
• Other duties as assigned

Physical Requirements

Exerting up to 50 lbs. of force occasionally and/or up to 30 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects.

Minimum Qualifications

• Associate degree in related field
• Two years related work experience
• Ability to communicate effectively both written and verbally
• Ability to contribute to a team environment while maintaining accountability and motivation in self and others
• Strong customer service skills that focus on diversity, community, and continuous quality improvement
• Problem-solving skills that employ critical thinking
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Experience leading projects through time management and effective delegation
• Ability to work independently and with groups

Preferred Qualifications

• Experience in programming development in PeopleSoft, web applications, and SharePoint
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Salary

FY24 Salary - Grade J - $25.45 / hour

Benefits

• Medical, Dental, Vision
• Health Savings Account/Flexible Spending Account
• Long Term/Short Term Disability
• Life Insurance
• Wisconsin Retirement System
• 403(b)/457(b) Retirement Savings
• Paid Holidays
• Paid Leave

More detailed information online at https://www.northwoodtech.edu/about/employment/benefits