Job description
Current Living Spaces Employees: Please apply via your internal Workday Account.
At Living Spaces, we take pride in being an environment that cultivates the best in our Team Members. From our corporate office in La Mirada, to our Distribution Centers, Manufacturing, Guest Services, Transportation, to any of our retail stores in the United States, you’ll find Team Members who have started and grown their careers at Living Spaces. We are a company driven by our core values of humility & respect, passion, innovation, speed & simplicity, fanatic discipline, social responsibility, coupled with the desire to provide our guests with the best possible experience they can have while furnishing their space.
We continuously strive to find dedicated, innovative, driven, enterprising Team Members to help drive our corporate vision - to be the best furniture retailer in the country. If you possess these skills, we invite you to join the journey at Living Spaces.
Position Summary
The primary responsibility of the Nationwide Logistics Representative will be to monitor and track shipments within the Nationwide network and across the country. Will be the subject matter and problem-solving expert and guest contact for all delivery related guest service activities such as order adjustments, scheduling, follow-up’s, reschedules, load out issues, returns and Nationwide service disruptions. Will be expected to possess advanced product and logistics process knowledge to determine the best solution to resolve guest issues.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Serve as a “Guest Advocate” with loadout matters, ensuring the customer voice is considered on decisions / concerns around damage product or property, missing items and driver related concerns
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Complete Nationwide follow-up tickets within CRM/Convey “24 hours of creation”
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Respond to internal emails and chats sent to the Nationwide Group by end of shift
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Complete daily follow up as needed on the Distribution Centers’ End of Day reports (EOD)
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Make outbound calls to guest that require resolving reschedules, service issues, and follow-up
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Research and take the appropriate actions in partnership with the Distribution Centers and Merchandising Team to complete guests’ original order, resolving Tickets within 48 hours
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Partner with 3rd party carriers to resolve outstanding guest service issues
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Manage and track delivery exceptions related to damages, missing pieces, overloads and delays by providing follow-ups via Convey, CRM/Intercom or other AI tools regarding Nationwide guests
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Communicate process improvements based on trends and or concerns relating to guest experience, to support department goals and KPI’s.
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Manage return and RMA/refund process for Nationwide guests
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Review all scheduled deliveries 48 hours in advance for missing transfer items, purchase order or back ordered items, contacting guest as needed with status updates
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Assist Delivery Support and Guest Service teams with inquiries related to outbound activities
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Participate in call center operations including taking inbound calls as necessary
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Routing of trucks and guest orders via TMS/AI Portals or tools
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Invoicing of completed deliveries
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Attend weekly/daily meeting(s) with 3PL partners and our department representatives
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Perform weekly/daily audits or observations that may include physical/systemic inspections of products or equipment
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Responsible for communicating with warehouse staff and 3PL support representatives regarding Nationwide deliveries
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Responsible for monitoring timely pickup/delivery of Truckloads via TMS/AI Portals or tools
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Complete routing, and creation of Outbound trucks daily/weekly or as required
Qualifications
Education/Experience: High school diploma or general education degree (GED). One or more years of related experience in customer service and/or sales environment. Equivalent combination of education and experience will be considered.
Computer Skills: To perform this job successfully, an individual must be proficient with the Microsoft Office Suite, Proficient knowledge of CRM/POS system is a must.
Position Hiring Range
The hiring pay range provides a guide for what we would reasonably pay for the position. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.
$15.50 - $20.15
Retail, Guest Services, and Distribution Center Team Members are eligible to receive a team bonus based on meeting specific monthly goals and KPI’s. Bonus amounts are based on the level of achievement and the total hours worked during the bonus eligible month.
Benefits Include:
- Medical
- Dental
- Vision
- 401(k) (full and part time eligible)
- Vacation
- Sick Time
- Flex Spending Account
- Employee Assistance Program
For more details, please visit our website at: Careers (
livingspaces.com
)
Equal Opportunity Employer
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
E-Verify
Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
Applicant Privacy
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