Job description

JOB ANNOUNCEMENT

NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Building
Opportunities for Self Sufficiency, nor does it in any way alter the employment-at-will relationship that exists between employees and Building Opportunities for Self Sufficiency. As a condition of employment, all agency employees are expected to perform job duties assigned by agency management even when such duties are not included in their job description.

JOB TITLE: Clinical Case Manager/MSW

REPORTS TO: Director of Wellness Programs

EMPLOYMENT STATUS: Non-Exempt

TIME COMMITMENT: Full-time (40 hr/wk)

BARGAINING UNIT: Local Union #1991, IUPAT, AFL-CIO

STARTING SALARY: $75,000.00

PROGRAM/FUNDING: CalVIP

ORGANIZATION
The mission of BOSS is to help homeless, poor, and disabled people achieve health and self-sufficiency, and to fight against the root causes of poverty and homelessness. The organization was founded in 1971 by a group of volunteers from the Hillel Streetwork Project in Berkeley who responded to the needs of mentally ill individuals being released to the streets by state hospital closures. Today, BOSS develops solutions to mass homelessness, mass incarceration and community violence and is dedicated to the inclusion of people marginalized by addiction, trauma, criminality, incarceration, poverty, racism, sexism, homelessness and violence with an intentional focus on four areas of service with Housing Security, Criminal Justice Reentry,
Neighborhood Safety, and Social Justice Programs and services. BOSS works one-on-one with each family and each individual to help them achieve stable income, permanent affordable housing, and lasting wellness.

POSITION DESCRIPTION
The Clinical Case Manager will report to the Director of Wellness Programs and will be responsible for providing case management services to clients in the BOSS Centers of Excellence: Trauma-Informed Violence
Intervention and Prevention Initiative. The Clinical Case Manager will work within an interdisciplinary public health strategy that employs evidence-based programming selected to disrupt the transmission of violence. The essence of this work is centered on a holistic care management model administered through a healing justice lens. The Clinical Case Manager will also provide clinical supervision to mental health professionals working with clients in the program.

Essential Functions (Duties and Responsibilities):

● Provide case management services to clients who have experienced trauma and violence, including intake assessments, treatment planning, and ongoing monitoring of client progress.

● Coordinate care and services for clients with mental health professionals, medical providers, and community-based organizations.

● Conduct outreach and engagement activities to identify and enroll clients in the program.
● Collaborate with community partners to develop and implement strategies for preventing violence and addressing the root causes of trauma.
● Work closely with the interdisciplinary team to ensure that clients receive comprehensive and coordinated care.
● Provide crisis intervention services to clients as needed.
● Document all client interactions and services provided in compliance with ethical and legal standards.
● Participate in team meetings and case conferences to discuss client progress and treatment plans.
● Stay up-to-date on the latest research and best practices related to trauma and violence prevention and incorporate this knowledge into practice.
● Conduct regular assessments of client needs and adjust treatment plans as necessary.
● Provide education and support to clients regarding self-care, coping skills, and other mental health topics.
● Ensure that all services provided to clients are in compliance with ethical and legal standards and evidence-based practices.
● Participate in program development and evaluation, including the development and implementation of policies and procedures.
● Aend trainings and conferences to enhance clinical skills and knowledge.
● Maintain confidentiality and professional boundaries with clients at all times.

Case Management
● Oversee the development and implementation of individual success plans in the housing stabilization program, including identification of barriers to obtaining/maintaining housing and steps to overcome them.

● Ensure that home visits are conducted at least monthly and more often, as appropriate
● Monitor documentation of case management activities and grant required forms.
● Oversee appropriate discharge plans from permanent housing programs.
● Serve on a team of housing navigators for select cases, as deemed appropriate by the volume of cases or the level of needs a guest may have.
● Assesses resident needs for health, psychological, and social services, including assistance in daily living.
● Refers and/or arranges for services for residents. May assist residents in choosing or applying for community services and in building their support networks. These services may include home care, nursing home placement, medical, financial, insurance and similar maers.

● Develops service coordination plans and monitors services provided.
● May develop/coordinate volunteer programs to meet needs not otherwise available.
● Assists guests who encounter problems obtaining services from the community providers through advocacy, linking, and/or by assisting with their problem solving/social interaction skills.
● Provides case management services while utilizing professional skill, objectivity, insight, training, and experience to interpret data and to identify viable treatment options and recognizing potential high-risk factors, acuity, and needs for services.

● Gives advice, guidance, emotional support and crises management services needed to maintain the guest safely in their residence.

Team Participation
● Participates in staff meetings and other group activities essential for operations
● Leads team discussions on participant progress and lack of progress, and helps to develop possible solutions to ensure best support for the participant’s success.
● Promotes good community relations and utilizes community services and resources.

● Aends scheduled training programs for professional development that includes, at a minimum, trainings required by BOSS and by regulatory and accrediting bodies.

● Assumes on-call responsibility, as assigned.
● Performs other duties as assigned.

Outreach and Relationship Management
● Outreach to community, business owners, realtors, landlords, housing developers and other service providers to identify new and existing opportunities and build strong relationships to beer assist participants in accessing resources, employment, supportive services, and housing opportunities.

● Respond to community requests for street outreach intervention.
● Mediate disputes between homeless persons and neighborhood residents.
● Aend collaborative meetings.
● Network with other agencies, coalitions, and local community meetings.
● Actively participate in staff meetings and trainings.
● Other duties as assigned

QUALIFICATIONS

EDUCATION AND EXPERIENCE
● Education. Have a master's degree in social work from a school of social work fully accredited by the

Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. PREFERENCE is to those individuals registered with BBS and in possession of an LCSW, LPCC. LMFT and LLP certificate.

● Two years of related experience with case management services, housing, homeless and mentally ill populations.

● Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment.

● Ability to work with diverse communities and exercise mature judgment.
● Knowledge of community and social service resources in Alameda County
● Excellent interpersonal and communication skills, both wrien and verbal
● Computer skills with proficiency in Microsoft Office. HMIS training a plus.
● Knowledge and understanding of data collection and interpretation
● Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons with disabilities (mental illness, alcohol and other drug problems, etc.)
● Tolerance of stressful situations and the ability to deal with stress constructively
● Demonstrated experience in coordinating community services and securing referral services for community members
● Working knowledge skills in social work terminology and reporting processes.
● A staff team member with interpersonal skills to effectively work with people in a multi-cultural living community.
● Good communication skills (both verbal and wrien).
● Good general office skills and computer skills.
● Valid driver’s license and a good safe driving record required.
● Demonstrated experience in group dynamics, human growth, health & wellness, and grief counseling helpful.

PREFERRED SKILLS
● Familiarity with Alameda County community resources
● Understanding of, and commitment to, the use of harm reduction strategies in the provision of services
● Understanding of, and commitment to, the use of evidence-based practices, including housing-first, trauma-informed care and critical time intervention

● Commitment to active client involvement in program development and the design and delivery of supportive services

● Creative, dynamic, flexible and resourceful personality with the ability to infuse staff and participants/residents with enthusiasm

● Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons with disabilities, (mental illness, alcohol and other drug problems, etc.)

● Tolerance of stressful situations and the ability to deal with stress constructively
Other expectations:

● Access to a reliable vehicle, insurance, current CA driver’s license & good driving record.
● Certification in CPR/First Aid.
● CPR/first aid training

LANGUAGE SKILLS:
Ability to read and comprehend instructions, short correspondence, memos, business correspondence and all other mental health related documents. Ability to write clear, concise and accurate correspondence.
Effective oral and wrien communication skills.

MATHEMATICAL SKILLS:
College level mathematical skills required.

REASONING ABILITY:
Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in wrien, oral, or diagram form. Demonstrated skill with problem solving techniques.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit, stand, move up and down stairways, talk and hear, drive to and from community appointments. The employee must regularly lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise and/or level of distractions in the work environment are usually moderate

MENTAL DEMANDS:
This position requires the individual to work with minimal supervision. Guidance is available as necessary, however, the individual is expected to be able to function autonomously and make individual decisions when appropriate. Position does require ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise and/or level of distractions in the work environment are usually moderate.

CONCLUSION:
I invite you to be part of a vibrant and talented team that is commied to promoting health and self-sufficiency, fighting for equity, and celebrating diversity and inclusion!

BOSS is commied to the principle of equal opportunity in education and employment. BOSS does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability in admission to, access to, treatment in, or employment in its programs and activities.

• Black, Indigenous, People of Color, and individuals with lived experience are highly encouraged to apply!

Send resume and cover leer to: hrjobs@self-sufficiency.org

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Oakland, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 1 year (Preferred)

Work Location: In person

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