At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

JOB SUMMARY: Assists the Associate Administrator or Director of Patient Accounts in managing and coordinating the daily operations of the Patient Financial Services (PFS) Bad Debt Collections, Billing, Customer Service, Follow Up, Payment Posting, Refund/Credit Balances, and Medicaid Pending Departments. Manages appropriate levels of staff during various shifts which include patient account representatives, Patient Accounts management support staff, bad debt representatives, payment clerks, Customer Service representatives, Insurance Verification/Coordinator staff, and Follow Up specialists. Manages the revenue cycle process, billing and collections of patient accounts, payment postings, bad debt collections, customer service call center and satisfaction, insurance verification, Medicaid pending process, and follow up operations.

MINIMUM QUALIFICATIONS:

1. Education/Specialized Training/Licensure: High School diploma or GED. Bachelor's degree in business, healthcare or related field preferred, or equivalent work experience. Preferred knowledge of EPIC Business Systems ' at least 1 year experience.
2. Work Experience (Years and Area): 5-7 years healthcare experience in a large hospital environment preferred. Knowledge of patient registration, patient accounts, and/or billing system preferred.
3. Management Experience (Years and Area): 3-5 years supervisory/management experience
4. Equipment Operated: Personal Computer and Microsoft Office applications

SPECIAL REQUIREMENTS:

1. Communication Skills:
Above Average Verbal (Heavy Public Contact)
Exceptional Verbal (e.g., Public Speaking)
Bilingual Skills Required: No
Writing /Composing (Correspondence/Reports)

2. Other Skills:
Analytical, Mathematics, P.C., Statistical, Typing, Word Proc.

3. Work Schedule: Flexible

4. Other Requirements: Must be able to interact successfully in a culturally diverse environment.