Job description
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
Position Summary
The role of Manager - Data Center Operations is responsible for supporting all aspects of the CPS Energy data center ecosystem with a focus on providing resiliency, redundancy and high availability of critical infrastructure supporting core operations. This position will work collaboratively within internal and external stakeholders, suppliers, and partners to ensure data center operations are aligned with defined requirements. This position will also organize and maintain the Data Center operations team and its responsibilities.
GRADE: 18
Open Until Filled
Tasks and Responsibilities
- Responsible for scheduling and performance of all Data Center team projects.
- Responsible for proper performance and metrics of project tasks necessary to ensure the most efficient and effective execution of all Data Center projects.
- Maintain a detailed understanding of deployment activities across multiple deployments, including status, deployment dates, and issues/risk.
- Responsible for analysis of cost, schedule, and performance of the projects within the Data Center.
- Responsible for future deployment schedule estimation and tracking, project performance management, risk management, requirements analysis, and quality assurance.
- Directs skilled personnel resources for all Data Center projects, actions, and tasks.
- Understand (at a high level) the technical aspects of all Data Center team projects.
- Writes and reviews Data Center program-related technical documents and Run Books.
- Manage daily ticket queue.
- Guide, train and educate staff on the best practices related to all service owner issues.
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
- Maintain the on-call schedule coordinating absence and vacations.
- Recruit and train data technicians to ensure appropriate staffing levels.
- Write and deliver performance reviews for staff.
- Monitor, maintain, and scale Disaster Recovery and High Availability solutions for all IT systems.
- Diagnose and quickly resolve problems to help minimize downtime.
- Ensure that all Datacenter and other IT related areas are well organized and operational.
- Interface with and support stakeholders.
- Work with building Facilities group to maintain a 100% uptime of the Data Centers.
- Responsible for providing all Data Center support equipment.
- Manage proper personnel access lists to the Data Centers with Security.
- Work with security to maintain proper types of access equipment (badge readers, etc).
- Work with the NERC Compliance group to ensure all Data Centers meet standards.
- Manage the purchasing and storage of Safety hardware for Data Centers and staff (cones, barriers, hazard tape, lifting belts and equipment such as ladders, stairs, etc.).
- Responsible for safety regulation compliance.
Minimum Skills
Minimum Knowledge and Abilities
Preferred Qualifications
- Previous Management experience
- Budgeting experience
- Project Management skills
- Data Center professional education certifications
Competencies
Minimum Education
Required Certifications
Working Environment
Physical Demands
CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
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