Summary:
Contribute to operational effectiveness of Burlington Division by merchandising, purchasing and responding to product inquiries and claims. This position also contributes to operational effectiveness of Division by providing outstanding customer service, through timely and accurate processing of customer orders, answering inquiries and solving customers' order-related problems.

Essential Functions:

• Source new / custom items as well as research options, information and obtain quotes from suppliers to seek product and program solutions.
• Create and maintain acronyms, vendor files and vendor cost changes. Working closely with merchandisers in other locations to retain item master file integrity.
• Place and follow up on supplier purchase orders to ensure product availability.
• Promptly research and process mill claims to meet division operation goals.
• Responsible for the timely processing of defective and returned merchandise.
• Manage inventory levels and communicate with merchandisers in other locations concerning stock level needs to ensure needs of customers, sales, and WCP are met. May manage key accounts and/or primary vendors to maximize inventory investment and turns goals.
• Regular and reliable attendance.

Other Functions:

• Process supplier inquiries from Account Managers to support sales and service requirements.
• Support inside sales as needed by accepting and processing customer telephone, fax or walk-in orders to provide superior customer service.
• Meet needs of our customers by assisting with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e. availability, suitability, substitutions, sizes, etc.).
• Oversee assigned customers stock levels and order entry.
• Provide price quotes for custom items; work with merchandising and sales to facilitate price quotes for non-stock items.
• Assist the team with problems, delivery times, lost orders, returns, price adjustments, etc.; answer product inquiries (i.e., availability, suitability, substitutions, sustainability, sizes, etc.) to provide excellent customer care.
• Track backorders and future orders for the Account Managers to assist in timely customer receipt of product.
• Communicate customer-related information, opportunities and problems to Account Managers and Division Manager to facilitate information flow.

Qualifications:

• Minimum of two years work experience in purchasing or merchandising, preferably in distribution environment.
• Proficiency with Microsoft Windows and current versions of Microsoft Office.
• Bachelors or Associates degree in Business, Marketing, Communications or a closely related field preferred.

Knowledge, Skills and Abilities:

• Highest level of professionalism with ability to maintain confidentiality.
• Effective verbal and written communication skills. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented, with ability to work well under pressure.
• Detail oriented, able to work with little direct supervision; well organized, with ability to prioritize, coordinate and simultaneously maintain multiple projects and effectively follow through on projects.
• Strong aptitude for math, critical thinking, questioning, and problem-solving skills.
• Able to work well under pressure and in an environment full of deadlines, providing accurate output.
• Approachable, flexible, adaptable to change.

Working Conditions:

• Professional office environment; heavy telephone and e-mail contact with suppliers, Account Managers and customers.
• Ability to sit or stand for extended periods of time, regularly lift 10-25 lbs.
• Frequent use of basic office equipment (i.e. computer, copier, fax, stapler, 3-hole punch, paper cutter, etc.).
• Occasional overtime and weekends may be required.