** Up to $2,000 sign on bonus for external candidates depending on experience **

The mission of Oklahoma Central Credit Union is to make a difference in the lives of our employees, our members, and the communities we serve. We know we have to make a difference in the lives of our employees for them to make a difference for our members and communities.

Your role:

We are seeking a Member Relationship Specialist to join our Port of Catoosa team. The ideal candidate must possess excellent communication skills, great follow up and be customer-service minded. The Member Relationship Specialist provides financial solutions by offering relevant products and services to better the lives of our members.

In this role you will:

• Interact with members and potential members to provide accurate and exceptional member service
• Identify and resolve member service, loan and deposit account issues
• Perform financial services to include originating loans, opening new accounts, IRAs, CDs, credit cards etc.
• Cross-sell credit union products and services based on member needs
• Balance daily transactions and assist in cash, merchandise, vault, recycler and ATM functions. Ensure appropriate records are maintained and required reports are prepared in timely manner
• Contribute to branch and credit union’s goals and objectives
• Handle member transactions such as deposits, withdrawals, money transfers etc.
• Regularly communicate with members by placing outbound sales calls to advise of products and services that are beneficial to their financial well-being while further developing and deepening rapports
• Maintain confidentiality and appropriately handle sensitive information

Benefits you can expect when you join Oklahoma Central Credit Union:

• Competitive pay - Cha-ching!
• Work-life balance - Your family, hobbies, and life outside of work are important to us!
• 401 (k) retirement plan - You contribute to our future, so we contribute to yours
• Best-in-class healthcare coverage - Helping you stay healthy
• Generous PTO and federal holidays - We prioritize what matters
• Community Service - We believe in giving back to the community and you'll receive up to 40 hours of paid volunteer time off

Who we're looking for:

You’re a friendly person, a great communicator, and you enjoy helping people. You are detail oriented and know how to stay focused while juggling multiple tasks.

You may currently hold the title of: Financial Services Representative, Retail Banker, Relationship Banker, Personal Banker, Universal Banker, Associate Banker, Member Service Representative

You'll need to have:

• High school diploma, GED or higher
• One or more years of similar experience in a financial institution
• One or more years of customer service and/or sales experience; cross-selling products or services while maintaining productivity goals

Even better if you have:

• Previous knowledge of XP2
• Working knowledge of regulations relating to all Credit Union deposit products and loans
• Excellent interpersonal skills as well as member service skills
• Ability to identify areas of opportunity to cross-sell products and services to members
• General math aptitude
• Well-organized and attention to detail
• Ability to consistently follow up with members
• Strong computer skills including proficiency in Microsoft Office products
• Ability to operate related computer applications and related business equipment

Oklahoma Central Credit Union is proud to be an Equal Opportunity Employer and Drug Free Workplace!