Responsible for providing an exceptional in-branch member experience. Builds & deepens relationships with members by proactively uncovering financial needs. Processes financial transactions including check cashing, withdrawals, deposits, & loan payments. Takes applications/closes consumer loans, home equity loans, & mortgage loans. Performs transactions on stationary & mobile devices. Identifies, troubleshoots & resolves member service issues. Manages a self-developed pipeline of members & prospects for future opportunities with the objective of meeting or exceeding assigned sales goals. This is a multi-faceted role and requires exceptional member service skills, product/service knowledge, technological expertise & attention to detail & adherence to operations policies & procedures.

Requirements:

• High School Diploma or General Education Degree (GED).

• Minimum of two years of work - related experience as a Member Service Consultant and/or Relationship Banker in the financial industry.

• Energizing force in the branch; someone who likes to be lead and sets a high pace of energy, enthusiasm and engagement with other employees and members.

• Hold a valid Michigan Credit Insurance License or obtain such designation within 6 months of hire date.

• Obtain and maintain NMLS registration within 6 months of hire date.

• Take real estate loan applications within 6 months of NMLS registration.

• Expert skills in computer terminal, personal computer and mobile/electronic device operation; mainframe computer system; word processing and spreadsheet software programs.

Required

Required

Required