MassHealth is seeking qualified applicants for the position of Member Outreach and Education Manager. The Member Outreach and Education Manager reports directly to the Manager of External Training and Communication and oversees the statewide design, development, implementation and evaluation of external outreach strategies, training, community needs, and events.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Work closely with senior managers and managers to identify outreach and training priorities for Member Outreach and Education Team, Assisters, and external partners.
• Develop, implement, and evaluate statewide outreach initiatives.
• Supervise and deploy Member Outreach and Education Specialists; evaluate and assign community outreach and training requests to individual trainers; motivate staff to achieve targets and standards; monitor and evaluate individual trainings; and annually evaluate the performance of the Member Outreach and Education Specialist team.
• Direct, assign, and evaluate Member Outreach and Education Team activities. Plan and develop the content and method of on-the-job and continuing training for new and current Member Outreach and Education Specialists; and deliver a variety of trainings.
• Write and/or review, edit, and approve written and on-line training material, communications, and case studies for all aspects of the wide range of complex and continuously evolving MassHealth and ACA programs, policies, and procedures for external partners.
• Support the coordination of all aspects of quarterly Massachusetts Healthcare Training Forum (MTFs) including but not limited to presenting on topics; reviewing and editing all presentations; following up on outstanding questions.

Preferred Qualifications:

• Knowledgeable about Massachusetts health care system, MassHealth, and community development.
• Demonstrated commitment to establishing supportive working relationships through effective communication; the ability to engage and value the input of diverse partners.
• High level of self-motivation and accountability, bringing enthusiasm and energy to team and tasks.
• Capacity to think critically, and ability to nurture critical thinking skills among staff.
• Ability to work effectively with linguistically and culturally diverse populations.
• Demonstrated ability to work in a fast-paced environment and manage multiple, deadline-driven projects with strong attention to detail.
• Demonstrated coordination, management, and administration abilities, including understanding and managing with data.
• Demonstrated proficiency in Microsoft Office applications: Word, PowerPoint, Excel, Outlook; prepare and use charts, graphs, and tables.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About MASSHEALTH:

MassHealth, the Commonwealth’s Medicaid program, provides health care benefits to certain low and medium-income Massachusetts residents. MassHealth works to improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life.

For more information about our agency and programs please visit: www.mass.gov/masshealth

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!