Job description

Hourly Wage:
$18.72- $20.96 (candidates with significant related experience may be higher)

Team Member Benefits
Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

Description:
This position involves the ability to accurately process Member transactions as requested. Open new accounts, process consumer loans applications, and provide basic financial counseling for Members. Responsible for actively building relationships by meeting and exceeding the needs of our Members with Royal's products and services. Responsible for demonstrating electronic services, and resolving Member inquiries or issues in an efficient, accurate and friendly manner. Assist with the mentoring and training of team members. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.

Work Schedule:
Working approximately 40 hours per week. Variable hours between 7:50am - 5:15pm Monday through Friday 1-2 Saturdays per month from 8:45am – 12:15pm at our Stillwater, MN office. Team Member must be willing to work various schedules at both our Saint Paul, MN and Stillwater, MN offices, as needed.

***Prior to starting normal schedule, candidate must attend full time training from 9:00am - 4:30pm Monday - Friday for 3 weeks at our Corporate Center in Eau Claire, WI. Mileage reimbursement and/or hotel accommodations provided by Royal.

Required Experience:

• Previous customer service experience.
• Experience working in financial services with a strong knowledge of deposit and consumer loan products.
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
• Strong sense of customer service
• Strong interviewing and listening skills
• Ability to learn, retain and recall information very quickly
• Work productively in a team environment with high levels of interruption
• Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs
• Ability to produce accurate and high-quality materials, data entry and transactions
• Proficient in Microsoft Office Products and have basic computer skills using various software packages
• Basic skills using smartphones/tablets and the ability to demonstrate use of current technology
• Communicate and live Royal Credit Union's core purpose, values and organizational culture daily

Preferred Experience:

• Experience working in financial services which includes new accounts, loans and loan processing, or equivalent loan related experience.
• Cash handling experience.
• Associate’s degree in Business related field.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.

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