The Receptionist is responsible for sustaining an effective support structure by managing administrative and clerical tasks in a clinical setting of Boone Memorial Hospital, Inc. (BMH). The Receptionist will be responsible for assisting with COVID-19 processes and/or procedures to ensure compliance with hospital policy as well as federal, state, and local guidelines. The Receptionist will also be expected to facilitate the smooth running of the healthcare environment in the outpatient waiting area by assisting patients and ancillary staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The Receptionist is expected to perform the following essential functions:

• Welcome and direct patients and visitors to the medical facility by greeting all visitors, including but not limited to vendors, clients, job candidates, and customers with friendly and professional courtesy.
• Manage and maintain a clean working environment and reception area.
• Ensure completion of paperwork as directed.
• Manage efficient patient flow to and from the patient rooms.
• Manage telephone and distribute messages to appropriate parties, including doctors and other staff members appropriately and accurately.
• Maintain patient confidentiality.
• Handle special administrative projects as well as overflow work from department as directed.
• May assist other staff with overflow work, including word processing, data entry, and internet research tasks.
• Respond and comply to requests for information.
• Maintain and distribute incoming and outgoing post as necessary.
• Complete other clerical duties as assigned.
• Perform all duties within HIPAA regulations.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.

• None.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to perform various motor skills such as standing, walking, lifting (up to 25 pounds) using proper lifting techniques, stair climbing, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination on a continuous basis.

• None.

• High school diploma or equivalent.

• 1 or more year(s) of experience in healthcare or related field.

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Boone Memorial Hospital, Inc. provides equal employment opportunities to all personnel and applicants for employment and prohibits discrimination, harassment, prejudice, or behavior of any type based on race, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, past or present military service, sexual orientation, gender identity or expression, family or parental status, political affiliation, or any other characteristic protected by federal, state or local laws.