BAZ Allergy, Asthma, & Sinus Center has recently merged with Allergy & ENT Associates

Our patient volume is growing and we need more providers in Los Banos, California!

Location: 505 N. Clovis Avenue
Fresno, CA 93727

Hours: Monday - Friday

9am - 6pm

BENEFITS:

PTO/Holidays

Health, Dental, & Vision Insurance

401K

Position Summary

• 
  Manage inbound customer communications
• Answer incoming calls and emails to address customer questions, requests, and issues.
• Advise patient of balances
• Ensure the information given to the patient is accurate and up to date.
• Support CBO reps- Printing, scanning, copying and other office duties as needed
• Process customer payments.
• Sorting and sending mail
• Updating and maintaining various spreadsheets
• Negotiate and strategize patient payment arrangements
• Obtain referrals from Primary Care Physicians
• Review and process patient and insurance company forms
• Attending and participating in meetings, training, and presentations.
• Collecting estimated liabilities from patients.
• Establishing health insurance benefits, conditions, and requirements by making phone inquiries, and by using eligibility systems and the internet.
• Perform other duties as assigned

• High school diploma, GED, or suitable equivalent.
• 2+ years of work experience in customer service or related fields.
• Proficient knowledge of medical terminology, billing practices, and coding.
• Proficient computer skills.
• Proficient with MS Office Suites.
• Excellent communication skills, both verbal and written.
• Outstanding people skills.
• Able to work independently
• Bilingual Preferred but not required– English/ Spanish
• Proficiency in MS Office (Excel)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• NextGen (Preferred but not required)
• Problem Solving – Ability to identify a problem and find solutions effectively
• Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others
• Physical Demands: Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
• Well-lighted, heated and/or air-conditioned indoor clinic office setting with adequate ventilation;
• Moderate noise (examples: business office with computers and printers, light traffic) Typical schedule is Monday through Friday with regular working hours; travel to clinics may be required.