The Company

FirstService Residential is the leading property and community management company in North America, providing full-service, professional association management services to over 9,000 client associations and 1.8 million homes across 23 US States and 3 Provinces in Canada. Each day, every member of our team strives to fulfill our mission – to deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the communities we manage.

Through more than 17,000 associates across North America, FirstService Residential offers local market leadership, combined with a broad range of services and the unmatched resources of the industry leader. Our full-service residential property management services are enhanced by proprietary technology systems, specialized product expertise and combined buying programs to deliver best-in-class management services. Our unique value-added services, depth of experience and commitment to service excellence – delivered with a personal touch – make FirstService Residential the partner of choice for communities throughout the U.S. and Canada.

FirstService Residential mission, values and culture are central to its associate and client centric strategy: People, Service Excellence, Profitability and Growth.

The Position

The Market President, Minnesota will lead all First Service Residential business efforts in the Minnesota Market, including both property management and Gittleman Construction and Maintenance. The Market President will have responsibility of managing the full profit and loss and annual budget with the intent of growing EBITDA year-over-year. The State is poised for exponential growth over the next three years. Exceptional service excellence, operational effectiveness and robust management is paramount to realize the potential of the market. The ideal candidate will work closely with the Senior Leadership team, Board of Directors and the property owners they serve, in addition to FirstService Residential departments (cross-functionally) such as Marketing/Business Development, IT, HR, Legal and Finance to ensure the business is appropriately managed and supported in this market.

The Minnesota Market manages over 500 properties, is a top 10 market across the company and is in the top 5 in terms of client retention and associate experience. The Minnesota Market employs over 500 associates in the Property Management business and an additional 60 people in the Gittleman Construction and Maintenance business. Top line revenue is $67 million, with $47 million attributed to the property management business and the remaining $20 million attributed to the construction and maintenance business.

The Market President, Minnesota will report to the President, MidWest (Asa Sherwood), and will lead a team of three Operations Leaders, the Gittleman Construction and Maintenance Leader, and will partner with the Market Business Development Lead, the Market Human Resources Lead, the Market Finance Lead and a MidWest Information Technology Director, as well as the Corporate Information Technology Team. The Market Team is dedicated to the Minnesota Market, however report solid line to their respective corporate functional leaders.

The President MidWest is accountable for the Minnesota, Missouri, Illinois and Kansas Markets and reports to the President, Canada & Midwest USA.

Position Requirements

• A minimum of a post-secondary undergraduate degree is required.
• Minimum of 8-10 years of successful corporate management and executive leadership experience along with responsibility for operations with revenues of over $50 million. (Business Acumen Competency)
• Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 10 or more years of career tenure. (Team Leadership Competency)
• Transformational leadership, with energy and drive to motivate others. (Motivating Others Competency)
• An innate client/customer focus in all activities undertaken, embedding a client/customer first focus across the business. (Customer Focus Competency)
• Fosters strong relationships internally and externally, evidenced by greater outcomes derived and discretionary effort given. (Relationship Management Competency)
• Creative and innovative mindset that is focused on process improvement. Proven ability to influence others to engage in new strategies, practices and methodologies. (Influencing and Persuading Competency)
• Proven leadership and large-scale change management with an emphasis on “corporatization”. (Championing Change Competency)
• Demonstrate excellent organizational and time management skills.
• Excellent oral presentation and written communication.
• Work effectively with co-workers, customers and others by sharing ideas in a constructive and collaborative manner.
• A strategic thinker able to prioritize and use sound judgment and decision-making.
• Strong risk management skills and the ability to view a longer-term horizon in managing the portfolio of clients.
• Demonstrate awareness of variables which could affect employee retention and/or morale and is a leader in developing strategies to ensure employee engagement and retention.
• Anticipate needs, is accessible and manages resources effectively to provide timely and reliable service to both internal and external customers.
• Take ownership and hold oneself and team accountable for delivering on business goals.
• Demonstrate and model company values with internal and external customers.
• Work well under pressure and meet deadlines – commit to getting the job done.
• Balance being detail-oriented with seeing the bigger picture.
• Solid track record of success in new business development.
• Familiar with pipeline management, sales process, lead generation and marketing disciplines.
• Knowledge and effective understanding of financial reporting, planning and operating budgets. Strong analytical ability with respect to business proposals and plans, financial results and performance indicators.
• Must be willing to travel overnight amongst offices located within Canada and US and any other travel as required by FirstService Residential to perform to the job standards and requirements to be effective.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Attraction

• Opportunity to take on a critical leadership role with a highly successful, fast-paced, entrepreneurial organization that is committed to growth on a global basis.
• Opportunity to work directly as a member of the Senior FirstService Residential Leadership Team.
• Opportunity for ultimate succession into the Chief Executive Officer role.
• Recently awarded Great Place to Work certification in both USA and Canada.