Job description
Details:
- $1,000 SIGN-ON BONUS.
- $52,000 - $62,400 per year ($25 to $30 per hour).
- Quarterly Bonus
- Paid Vacation Time.
- Plus other incentives.
Bliss Car Wash is looking for a SITE MANAGER TO JOIN A GROWING TEAM.
At Bliss, we make a difference one car at a time. It’s not only about what we do, it’s about who we are. We are passionate and contagiously positive. We love to make people smile and we will do whatever it takes to make our guests happy.
The Site Manager is responsible for the day-to-day operations from site upkeep to guest service, and membership sales as well as training a positive team.
An outgoing and friendly personality with a passion for guest care/service is a key component of this role. The Site Manager is responsible for ensuring a positive experience for guests as well as providing a safe, positive working environment for employees.
This position requires adhering to all guidelines, including company policies and all local, state, and federal compliances.
Duties include, but are not limited to:
- Manage site team and improve/maintain a clean, efficient site.
- Maintain high standards of personal appearance and grooming, which include wearing proper uniform attire as well as site team following uniform/appearance policy.
- Scheduling of site team by policy and follow up that the schedule is followed.
- Provide excellent guest experience by training the team on all internal and external programs, and building guest loyalty through the membership program.
- Provide daily direction to the team and ensure safety and other compliance procedures are being adhered to.
- Anticipate, prevent, identify, and solve problems as necessary.
- Train on-site open/close process and ensure site is fully operational during business hours.
- Accountable for providing strong, positive, and proactive leadership to the team while providing direction, and feedback, and holding them accountable for performance and results.
- Give corrective actions when needed following company policy/guidelines.
- Train the team on a high level of product knowledge, package details, upgrades as well as a membership program
- Follow through/train the team on offering the membership program to all guests.
- Maintains a safe work environment by following all safety protocols for the team and guests.
- Perform weekly inventory on consumables such as brooms, dust pans, tools, etc.
- Train the team and perform monthly product (chemical) inventory as well as order consumables.
- Perform and train on after-hours site cleaning by following the schedule (Cleaning site includes but is not limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
- Responsible for compliance with local, state, and federal laws.
Job Qualifications:
Experience:
- A combination of experiences such as car wash, retail and guest service industries is preferred BUT NOT NEEDED.
Knowledge:
- Must always maintain the highest level of service.
- Ability to adapt to the ever-changing high volume retail while working in a team environment.
- Must have the capacity to take initiative when problems arise.
- Flexibility to adapt to a variety of situations.
- Must have attention to detail with the capability to prioritize and meet deadlines.
- Ability to work varied hours/days as business dictates.
- Ability and willingness to work at other locations as needed.
- Demonstrates ability to improve staff performance through motivation, training and setting clear expectations.
Leadership Skills:
- Excellent written/verbal communication and documentation skills.
- Ability to multitask and excellent organizational skills.
- Must be able to lead, support and contribute to team goals.
Language Skills:
- Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers.
Reporting Relationships: Reports to the Operations Manager.
Working and Environmental Conditions
- Works mainly outdoors and at times indoors.
- Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.)
- The constant fluctuation in temperature and conditions (ex. heat, cold, humidity).
- Some noise and vibration exposure.
Physical Demands:
- Must have the ability to lift up to 30 lbs.
- Ability to stand or walk for long periods of time.
- Requires clear speech in English.
- Flexible hours, night and day, weekends, and holidays.
- Ability to operate all related equipment.
Benefits:
- Flexible working hours.
- Paid Vacation time.
- Holiday Pay.
- Sick Pay (48 hours).
- Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
- 401k with Employer Matching.
- We offer the opportunity for growth within the Bliss family and value each one of our team members.
BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. Sign-on Bonus is payable after 90 days of continuous employment. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.
Visit our website at blisscarwash.com and click on the CAREERS tab to apply.
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