What we do

Jeeves by Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes. The right candidate for this role will have a passion for hospitality, a customer first mentality, and a "can-do" attitude. Jeeves by Vacasa sets the standard for vacation rentals by offering hotel style amenities, 24/7 service, concierge, and personalized experiences. Jeeves guidelines also require most homes to have updated or new interiors, fully equipped kitchens, washer/dryers, private pools, and resort access for the most popular resorts in the Orlando area. At the end of the day, owner and guest experience is what matters and anything we can do to help make it a POSITIVE one is what we do!

What we're looking for

We're the vacation heroes—giving guests a spotless first impression and setting the tone for an unforgettable experience. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of luxury vacation homes.

What you'll do

• Dispatch team will be responsible for managing and dispatching maintenance, concierge, and housekeeping work orders.
• Use Streamline Property Management System to receive and dispatch emergency / non-emergency maintenance, concierge, and housekeeping work orders upon request. This also entails not only Pending work orders but also Ghost Pending work orders.
• Proactively address problems and suggest solutions
• Access situations and prioritize calls and work orders
• Oversee the route of field technicians and track delivery status of products ordered with the Purchasing Department.
• Coordinate schedules effectively
• Report all Guest damages to Property Care & Owners Damage department daily via email, coordinate via email and in person meetings with other departments when guest damages arise
• Report any needed repairs needed to the appropriate department
• Dispatch work orders to Vendors Needed when a vendor is needed and make all follow up daily throughout the day and implement all notes to work orders, also following up when work is done informing vendors to email in their invoice for payment.
• Accurately maintain notes and work order statues by managing data in Streamline PMS for information needed & received
• Effectively manage large work orders that involve several vendors and breakdown work orders into supporting work orders
• Dispatch Part's Arrived that are purchased by the Purchasing Department on accurate dates.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
• Work as a team to help get the job done and provide cross coverage for other team members

Skills you'll need

• Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls, and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Adhere to all company policies and procedures
• Full time availability including weekends and holidays
• Previous experience in short-term rental housing is preferred
• A valid driver's license and reliable transportation to and from work is required

Vacasa Core Competencies

• Customer Focus: Communicates effectively, builds effective teams
• Functional Excellence: Develops talent, values differences
• Managing Change: Drives vision and purpose, drives engagement
• Drive for Results: Instills trust, demonstrates self-awareness

Work Environment, Availability and Travel Requirements, and Physical Demands:

Work Environment

• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Traveling between worksites is frequent and this person will need their own reliable transportation but at times make have access to company vehicle

Physical Demands

• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Availability

• Available to work Sunday through Saturday
• Available evenings
• Available to work weekends/holidays

What you'll get

• Health/dental/vision insurance—100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid vacation & sick days
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture

Compensation:

• $15 / hour

Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.