Job description
Installation and configure MAC Workstations
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Cloud, Testing, Technical Support, Technical Support Engineer, Technology, Engineering
o Knowledge of Different versions of Mac OS X
o Install and configure Office application with other Line of Business Applications on MAC
o Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
o Knowledge on File vault Encryption / Decryption
o Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
o Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)
o Basic knowledge on Office365 services, Active Directory and user login methods
o Knowledge on JAMF application push and deployment for workstations
o Walking customers through installing applications and computer peripherals
o Guide users with simple, step-by-step instructions
o Conduct remote troubleshooting
o OS and Application support, ticket handling on INC, SR
o Good to have ticketing tool knowledge – SNOW, JIRA, etc.
o Test alternative pathways until you resolve an issue
o Customize desktop applications to meet user needs
o Record technical issues and solutions in logs
o Help create technical documentation and manuals
o Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
o Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
o Working knowledge of office automation products and computer peripherals, like printers and scanners
o Provide technical assistance and support issues related desktop support, Teams Conferencing support,
o VIP user coordination and support
o Professionalism when resolving service delivery and client issues in a timely manner
o Identifying and escalating business and technical challenges as appropriate and in a timely manner
o Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Cloud, Testing, Technical Support, Technical Support Engineer, Technology, Engineering
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.