Job description

Apply here: https://www.gapinc.com/en-us/jobs/w42/96/retail-supervisor,-part-time-flatiron-crossing

About the Role

We're looking for a Customer Experience and Loyalty Part-Time Manager at Gap!

In this role, you will act as a Customer Experience (NPS) and Loyalty (Credit Card and Rewards Program) manager, spearheading our drive for excellent results through positive customer service experiences and achieving loyalty results in Credit Card applications and Rewards programs.

You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

Hourly rate range begins at $18.00 and is negotiable dependent upon qualifications and experience.

- Job Type: Part-time
- Flexible scheduling
- Holidays, Weekdays and Weekend availability
- Eligible for Quarterly Bonus

What You'll Do

- Serve as a role model to achieve loyalty results in store, with the customer as the primary focus
- Support the store leadership team to collaborate effectively with employees and ensure customer service behaviors and goals are embodied daily
- Build and share expertise in your techniques, ideas and approach to loyalty and credit card enrollments
- Support completion of store processes as needed inclusive of opening and/or closing the store
-Listen and ask questions to solicit feedback to understand needs and provide service
-Handle unique or complex customer interactions

Who You Are

-Passion for customer service, loyalty programs and enrollments and training

- Provides clear and direct communication of expectations and gives feedback
- Ability to utilize technology effectively and engage with customers and your team to meet goals
- Able to effectively lead and inspire others through coaching and mentoring
- Demonstrate interest and initiative towards continuous improvement and growth
- Research process or transaction flow to identify root cause of errors
- Ability to learn procedural knowledge acquired through on- the-job training

Apply Here: https://www.gapinc.com/en-us/jobs/w42/96/retail-supervisor,-part-time-flatiron-crossing

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person

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