Job description
Operations Supervisor, Research and Subpoena Services
This position is responsible for supervising California Lockbox Services team including planning, assigning, and directing the work of the department. Also included are human resources activities and the completion of daily operational functions. The purpose of this position is to direct and supervise the execution of daily production processes (including incoming and outgoing mail, opening, keying, and various other functions), identify opportunities to enhance or re-engineer processes to improve quality or speed, to provide customer service and reduce expenses while mitigating risks through effective controls. Additionally, ensure that all functions being performed within the business unit are compliant with all external and internal regulatory requirements. Review and revise policies and procedures on a regular basis.
Position Competencies
Successful incumbent is adaptable to change, exhibits strong verbal and written communication skills. Has strong problem-solving and multi-tasking skills, and ability to work under pressure and deadlines.
Position Responsibilities:
- Oversee staff and flow of work to ensure the work is processed accurately, efficiently and meeting all deadlines.
- Leverage tools (scheduling, Kronos, capacity plans, etc.) to maximize delivery of products and services at the highest level of quality and efficiency.
- Work independently, making decisions and advising staff.
- Evaluate, submit and implement process changes that provide improvements in quality, risk management, unit costs, responsiveness and productivity.
- Identify and document current operational processes that can result in potential risks and losses and make recommendations to management to improve procedures and controls.
- Demonstrate an understanding of projects by communicating updates, procedural changes and training for the staff.
- Communicate errors to employees responsible for making them and provide coaching and guidance on how to improve.
- Motivate the team to maintain a positive and collaborative atmosphere within the group.
- Make high risk decisions through experience and analysis.
- Escalate risk to management and seek the guidance in certain situations.
Qualifications
- High School Diploma or the equivalent (GED)
- 3 years of supervisory or management experience
- 3 years of banking operations experience
- 3 years of knowledge of banking regulations and compliance requirements
- 3 years of experience using Microsoft Word and Excel
8:00am - 5:00pm Monday - Friday
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