Job description
Position Title: Load Planning Associate and Customer Support Representative
Location: US Remote
Summary
Utilizing the scheduling and dispatch platform, Dairy.com, to accurately and effectively coordinate shipments for key managed services accounts.
Key Responsibilities
- Create, maintain, coordinate, communicate, and adjust schedules for dairy tanker farm-to-plant and plant-to-plant loads, assigning to contract haulers to minimize cost and meet contracted volumes
- Coordinate with plants to meet raw milk processing requirements, managing day-to-day imbalances between plant supply/demand and contracted supply/demand; source spot loads as needed with client price authorization
- Respond and resolve issues, changes, and exceptions that arise including coordinating solutions with plants and haulers to resolve issues to minimize cost and disruption
- Use the Dairy.com load board to secure spot haulers at competitive rates or within acceptable customer parameters as needed
- Participate in weekly client calls to discuss milk/commodity movements and plant orders
- Assist in gathering and entering load settlement data between clients and their trading partners
- Provide basic tech support and training on Dairy.com trading and scheduling platforms as needed
- Maintain an understanding of current business conditions and build and maintain long-term relationships within key accounts to improve service
- Provide on-call/after-hours and weekend support on a regular basis
- Other duties and/or projects as assigned
Qualifications
- 2 or more years in customer service
- Knowledge in transportation and/or logistics strongly desired
- Intermediate MS Office and general computer skills required
Competencies for Success
- Customer Service Orientation: Discovers and meets underlying needs of customers; Follows through on requests and complaints; Becomes a trusted advisor to the customer
- Information Seeking and Communication: Gathers information systematically from multiple internal and external resources; Asks questions, digs deeper, presses for resolution on outstanding concerns; Communicate load issues and details clearly and accurately via phone, text, and email
- Teamwork & Cooperation: Interacts and solicits input from others and communicates issues that will impact others; Provides support, credit, and recognition to others; Builds corporate morale and in a spirit of cooperation resolves conflicts towards a win/win outcome
- Self Confidence and Initiative: Exhibits confidence and approaches challenging tasks with a “can-do” attitude; Identifies what needs to be done and takes action before being asked; Takes independent action to change the direction; Persistent – does not give up when faced with difficult obstacles
- Quality Focused: A strong attention to detail and accuracy and completeness of information; Keeps accurate records, checks the quality of work or information
- Integrity: Having a high sense of integrity and honesty in interactions and communications with clients and haulers
- Action Oriented: A bias for action, when you see a problem, you solve it using your customer-first mindset, technical savvy, and internal resources
Who you will be working for
Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain.
Please visit our webpage to learn more about us News.Ever.Ag and https://www.ever.ag/
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace in hiring and growth opportunities.
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