Job description
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description:
Position Description
Primary Duties and Responsibilities (details of the basic job functions):
The Car Care Leadership Development is designed to provide future leaders the foundation and guidance to operate, lead and maximize a Car Care center. Team Members will train with influential leaders in various Car Care locations, to ensure all Car Care processes and functions are learned and comprehended.
Learn to lead and manage the following areas to ensure optimal success as a Facility Manager or Assistant Facility Manager
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Overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies)
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Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators.
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Monitor and maintain company inventory standards.
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Optimize staff performance by providing continuous training, coaching, feedback and recognition.
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Lead employees to meet expectations of productivity, quality, and customer service standards.
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Document performance issues in accordance with company policies and procedures.
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Prepare staff schedules for adequate coverage to meet member/customer service and repair needs.
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Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs.
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Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly.
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Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers.
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Actively looks for member/customer needs across all business lines; introduces members to other departments.
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Champions safety and ensures Car Care branch is within compliance of established safety guidelines.
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Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None while training, will transition to Facility Manager or Assistant Facility Manager post 90 day training period
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
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High School diploma, GED or equivalent successful business experience
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Must possess valid driver’s license
Experience:
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2 or more years experience with direct reports or management and face to face customer experience.
Knowledge and Skills:
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Demonstrates a results focused bias for action
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Analyzes financial information to evaluate strategic opportunities and options
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Manages effective teams and partnerships
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Works well with individuals and groups to achieve common goals
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Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
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Keenness and quickness in understanding business risks and opportunities
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Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
Preferred Qualifications
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Bachelor’s Degree preferred.
Work Environment
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This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).
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Frequent standing and walking.
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Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
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Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
WHY AAA?
You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:
- We help others.
- As a member organization, AAA is passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits.
- We are focused on growth.
- We are 2 million plus members strong with continued job growth over the past 20 years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth.
- State of the Art Repair equipment
- Online training available from industry leading strategic vendors at no cost to you
- ASE preparation via online training
- ASE Certification Exam reimbursement
- Bonus for each ASE test/recertification passed
- In the state of NC, we pay for State Inspectors License
- We are 2 million plus members strong with continued job growth over the past 20 years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth.
- We offer a competitive Total Compensation package.
- You know compensation goes way beyond take-home pay. AAA offers best in class benefits. . . excellent medical coverage, dental, vision, etc.
- Free AAA membership
- Free uniforms
- Free shoes
- Up to 3 weeks of vacation your first year
- 11 paid holidays
- We offer profit sharing, and 401k with matching contributions.
- Automatic 4% 401K employer contribution
- 401K match of 50% up to 6% contribution
- (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
- Salary range starts at $41,600 (starting salary based on experience) – position is eligible for overtime and other incentives
- Annual Incentive Opportunity
- Certification Bonus Opportunity
- We are committed to work-life balance.
- Closed Sunday
- Shorter workdays than competitor (we close at 6pm)
- Monday – Friday, hours are 7:30am-6pm
- Saturday, hours are 8am to 4pm
- Closed major holidays
COME JOIN OUR TEAM
We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team.
About Car Care – At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal
opportunity/affirmative
action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
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