Job description

The Lead Counselor is responsible for responding to escalated customer issues and assist customers in the resolution of all complaints.

Job DescriptionEssential Duties and Responsibilities
- Work with customers to access government sponsored programs and receive program services.
- Interact with program participants on a regular, daily basis either in person or via mail.
- Educate customers on program services and eligibility requirements.
- Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
- Work with customers to meet and achieve program goals, and maintain program services and eligibility.
- Assist customers with acquiring services which facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- Follow up with customers to ensure their needs are met, questions and concerns are resolved.
- Serve in a lead capacity, as needed, to coordinate and direct the work of lower level staff, mentor and advise them, and handle complex or escalated issues

Minimum Requirements:
- High school diploma or GED required.
- At least two (2) years of related experience required.

Job Type: Full-time

Pay: $20.67 - $21.63 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Staten Island, NY 10301: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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