Description

Support Enforcement Officer 4

The Division of Child Support (DCS) is currently seeking a Support Enforcement Officer 4 to join our team at the Central Services Unit in the DCS Headquarters office located in Olympia. This is a great opportunity to expand your current skills and advance your career as a Child Support Enforcement Officer within the Department of Social and Health Services (DSHS). Your work here will help Transform Lives!

In this role, you will supervise a team of professional and technical staff in Central Services. You will be responsible for selection, training and development, planning and assigning work, and evaluation of staff performance in an ethical environment, and other special projects in regard to the State Disbursement Unit, Central Registry, and Centralized Document Management / Imaging Unit.

Some of what you will do:

• Supervise and train Support Enforcement Officers, Support Enforcement Technicians, and Office Assistants in all aspects of performing IV-D program functions
• Establish team procedures and expectations and evaluate staff performance
• Participate in recruitment, hiring, and selection of staff
• Assess training needs and coach and mentor staff
• Act on behalf of other SEO 4s in their absence
• Provide input on policy clarifications, emergency procedures (canary notices), and manuals for DCS statewide
• Perform special audit functions based on questions, complaints, and claims from clients, the public, and the legislature; conducts specialized statewide audits
• Manage workflow of Office Assistant, Support Enforcement Technicians, and Support Enforcement Officer staff and assess training needs to ensure a high volume of work is able to be completed to meet strict federal timelines

What we're looking for:
Knowledge of:

• State statutes and Federal regulations and policies, federal case processing standards, court decisions, Attorney General's opinions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support of enforcement
• Departmental regulations relating to children, obligor parents, and other debtors.
• Legal rights and remedies in support enforcement, paternity proceedings, and collection of accounts receivables
• Methods of obtaining information regarding financial backgrounds and child support eligibility
• State of Washington collection practices related to support enforcement and case management
• State of Washington policies and procedures for personnel and labor relations
• Project Management techniques
• Investigative and interview skills to find information from various sources

Ability to:

• Resolve problems effectively and work with others to develop and implement solutions
• Supervise, coach, evaluate, and provide feedback on the performance of technical, professional, and other staff performing support enforcement activities
• Maintain confidentiality in and outside of the workplace, and conduct effective meetings
• Analyze the impact of law and policy changes on the State Disbursement Unit, Central Registry, and Centralized Imaging Unit for the purpose of recommending appropriate procedural changes

Who should apply?
Professionals with two years of college-level coursework.

AND

Four years of experience related to child support enforcement and/or debt collection-related functions, including three years of experience as a Support Enforcement Officer.

AND

Six months of supervisory experience or coordinating and participating in the planning, development, implementation, evaluation, analysis, and enhancement of functions, programs, and processes or six months experience as a Support Enforcement Officer 3.

Please Note: Equivalent education and/or experience may substitute year for year.

How to apply?
Please include current contact information for three professional references with your application and attach the following:

• A current chronological resume
• A letter of interest describing your experience explaining how you meet the required skills and abilities as outlined in the qualifications section
• Three current professional references

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

NOTE:

Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Questions? Please contact DSHS Recruiter by email and reference #06443.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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