Under the supervision of the Land Use Services Director and the Zoning Administrator, performs general customer service and clerical functions for the Otsego County Land Use Services Department. Activities include conducting file searches, answering questions from the public, maintaining office files, scheduling building and trades inspections, tracking permits and using permit database. Takes complaints on the phone and in person and provides general information in response to requests.

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements include the following:

• 
  High school diploma or equivalent and two years of experience in providing clerical and administrative support.

• The county, at its discretion, may consider an alternative combination of formal education and work experience.

• Michigan Vehicle Operator’s License.

• Knowledge of the principles and practices of administrative support, office procedures, and records management.

• Knowledge and skill in maintaining accurate electronic records and providing customer service.

• Skill in assembling and analyzing data and preparing accurate reports.

• Skill in effectively communicating ideas and concepts orally and in writing.

• Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with county employees, contractors to the county, representatives of other governmental units, professional contacts, elected officials, and the public.

• Skill in the use of office equipment and technology, including Microsoft Suite applications, database use and the ability to learn new software programs applicable to the position.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel, and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made, as needed, for office employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate.

Benefit Summary
Teamsters Clerical

MERS (Municipal Employees' Retirement System)
Defined Contribution Plan, Employee elects 3-10%, Otsego County matches up to 5%
Normal Retirement Age: 60
Vesting – 3-6 years graded vesting

Health Benefits
Employees will cost share 20% of medical and Rx premiums. All cost shares will be deducted by pre-tax payroll deduction. New employees will be eligible to enroll on the first day of employment.

Medical/RX BCN HMO
BCBS Telemedicine 24/7 Access to physicians
Dental 100/75/50/50, $1,000 ortho max, $1000 annual max
Vision Insurance 12/12/12

Medical Opt-out Option
Eligible employees electing not to participate in the Employer’s group medical care coverage will receive an annual stipend of $2,000, to be paid quarterly. Non-participants will provide proof of coverage(s) from another source. Employees who elect to return to the Employer’s hospitalization medical insurance shall be added as soon as allowed by plan requirements. Employees that are covered under the Employer’s plan through a spouse that also works at the Employer are not eligible for the annual Medical Care Opt Out Stipend.

Post-Employment Healthcare
All full-time non-union new hires participate in the MERS Post Employment Healthcare Savings Program. Participants must contribute $40 per month into the plan and Otsego County will contribute $40 per month.

Life/ADD/Disability
Life Insurance $20,000
ADD $20,000
Short Term Disability up to 26 weeks of coverage 66 2/3% of pre-disability earnings Max: $500 per week

Holidays
New Year’s Day Labor Day
Martin Luther King Jr. Day Veteran’s Day
President’s Day Thanksgiving Day
Good Friday Day after Thanksgiving Day
Memorial Day Christmas Eve Day
Independence Day Christmas Day
New Year’s Eve Day

1 Floating holiday: may be used anytime during the calendar year

Voluntary Benefits
Additional voluntary benefits are available such as, medical flexible spending accounts and dependent care reimbursement accounts, additional life insurance, cancer and additional disability policies as well as 457 voluntary retirement programs.

Personal Time
Every January, all regular full-time employees will be credited with personal hours. Employees that work a 37.5 hours per week will be credited with 52.5 personal leave hours.

Vacation Time
Each regular full-time and regular part-time employee shall earn, on a pro-rated basis, vacation time as follows:

From start date up to and including 5 years of service 10 Days
From 6 years and up to and including 10 years of service 15 Days
From 11 years of service and over 20 Days

Vacation time will be credited to the employee’s bank on a bi-weekly basis. Employees can only have up to their base vacation plus five (5) days accrued in their vacation bank at any one time and they may not use more than what is currently in their vacation bank.

Wellness
Regular full-time and part-time employees have access to our on-site wellness room and access to our County membership at Powerhouse Gym.

EAP Program
We recognize that our employees are our most valuable asset and that an investment in your well-being is a sound investment for everyone.
We understand that each of us will be faced with a personal problem in our lives. Such common difficulties may or may not impact our work lives, but will certainly affect the satisfaction in our lives. Most personal concerns can be resolved, or their effects minimized, through appropriate assistance. A counselor helps people work through concerns much like a coach helps an athlete improve through supportive, objective feedback and suggestions.

The Life Advisor Employee Assistance Program is a completely confidential, short-term counseling service, utilizing a practical approach toward problem resolution. Sometimes we are so close to a problem that it becomes hard to look at it, and therefore, we may have a difficult time identifying the solutions. Professional assistance can make the difference between a problem repeating itself, and resolving it for good the first time it occurs.

• This is intended as an easy-to-read summary only. It is not a contract.

The current Teamsters Clerical Unit Contract can be viewed here