IT Support I

Weaver Consultants Group seeks to hire an IT Support I based out of our Naperville, IL office with up to 25% travel to our Chicago location. As a member of our IT Team, you will be assisting in the steady improvement of the company’s core infrastructure, systems, and people to maximize efficiency in the workplace. The organization works off a decentralized model supporting employees all around the country under multiple subsidiaries, meaning that the environment and landscape is ever-changing resulting in an environment with massive opportunity for personal development.

Responsibilities:

• Provide technical assistance for; computer hardware, software, printers/copiers.
• Respond to inquiries via support ticket, email, phone, or walk-up in a timely manner. Documenting all incidents and procedures via our Help Desk Ticketing system.
• Configure and install desktop/laptop computers, printers, phones, and necessary peripherals.
• Analyze, troubleshoot, and resolve reported incidents (software, hardware, etc) in a logical and systematic manner.
• Identify and escalate issues to appropriate groups as needed.
• Assist in maintaining comprehensive organization of company-wide IT hardware and software assets.
• Create and maintain documentation and training for end-users, assisting with creation of Knowledge Base Articles (KBA’s) for IT coworkers.

Qualifications:

• Bachelors degree in technical field, or IT Certifications (CompTIA, Microsoft, CCNA, etc)
• 2+ years relevant experience working in an IT Role.
• Strict attention to detail.
• Strong knowledge of Microsoft cloud and on-premise based applications (Office 365 Administration, Azure, Exchange Online, SharePoint, Active Directory)
• Basic Networking knowledge (ex: DHCP, TCP/IP, VPN, IPSEC, DNS)
• Flexibility to juggle tasks/projects, but also able to able to shift priority as the need arises.
• Ability to operate independently, with little oversight.
• Excellent communication skills, both written and verbal. Must be able to communicate clearly with technical and non-technical colleagues.
• Ability to travel as needed, 1-2 times per quarter.

From its inception in 1991, Weaver Consultants Group has been founded upon the tenets of attentive and responsive customer service, strong project management, and solid internal financial controls. The quality of our people, our focus on understanding and responding to our clients' needs, and our application of good business management practices have resulted in most new projects originating from our existing customer base. Over the years, our professionals have faced the challenges of a constantly changing industry. Shifting federal and state regulations, cultural trends, and technical innovations have vastly impacted the way businesses work. Throughout it all, our team has remained dedicated to our clients, helping to identify pragmatic solutions to help them achieve their business objectives.