Job description

IT Support Engineer Level II - Evening Shift

ATECHSO is a Managed IT company with offices in Los Angeles, Glendale, and Burbank. Our goal is to provide exceptional Managed IT services at a fixed monthly cost that small business can afford. We are known for our professionalism, speedy resolution for technical problems, accuracy, and reliable documentation. Our business model revolves around predicting and preventing problems from happening in the first place.

Alternate Work Schedule:

• Week 1 & 3: Tuesday - Friday, 12:00 PM - 11:00 PM, with 1 hour break
• Week 2 & 4: Wednesday - Friday, 12:00 PM - 11:00 PM, with 1 hour break, Saturday, 8:00 AM - 7:00 PM, with 1 hour break
• 10-hour shift each day for 4 days a week

Job requirements:

• Possibly work weekends planned well in advance on the rare occasion
• Working from home is not an option (We are following CDC guidelines and provide plenty of PPE supplies)
• Follow Local, Federal, and international compliance policies & regulations
• Must be able to lift items up to 60 pounds safely
• Must occasionally ascend/descend ladders to service or run network cables

Routine tasks:

• Create flowcharts & Visios
• Troubleshoot & resolve support tickets (on client site and/or remotely from NOC center)
• Prepare & configure new hardware / software
• Set up & on-board new clients
• Keep on top of applicable training courses
• Support & manage client's IT environment
• Coordinate & push routine updates
• Set up, configure, & troubleshoot servers / switches / firewalls / phone systems / etc.
• Train other engineers as other engineers will train you
• Document/create new processes

Minimum qualifications required:

• 4+ years of experience troubleshooting Windows 10, 8, 7
• 2+ years of experience troubleshooting Windows Servers OS
• 2+ years of experience troubleshooting networks (TCP, DNS, DHCP, cabling)
• 2+ years of experience troubleshooting printer issues
• 2+ years of experience Active directory user management
• 2+ years of experience using and troubleshooting Microsoft Office products
• Ability to multitask or track multiple issues at the same time
• Bachelor's degree

Preferred qualifications:

• Bachelor's degree in CS or IT
• In-depth knowledge of network technologies (WAN, LAN, SDWAN, VPN, Routing, VoIP)
• In-depth knowledge of Microsoft Office 365, Exchange, Teams
• In-depth knowledge of Active directory and group policies
• Remote troubleshooting of system with CLI
• Ability to work with limited supervision
• Basic understanding of ITIL, ISO 27001, ISO 20000 requirements

ATECHSO offers:

• 65K to 125K salary based on skills & experience
• Medical, Dental, Vision, & 401(K)
• Technical training courses
• Opportunity to grow within the company

Job Type: Full-time

Pay: $65,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• Evening shift
• Rotating weekends

Education:

• Bachelor's (Required)

License/Certification:

• State Driver's License (Required)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.