Position Summary:

The IT Service Desk Technician provides initial technical support to Goodwill-Easter Seals’ staff across various
locations. This includes day-to-day troubleshooting and communication to the end user for issues involving
hardware, software, network connectivity, and retail store technical issues.

A day in the life: In a typical day, a IT Service Desk Technician can expect...

• IT Service Desk Support Operations - Intake and resolution of first and second level IT service requests via the internal ticketing portal, phone, email, and the occasional walk-up.

Job Pay & Perks:

• Typical starting pay range: $24-30
• Goodwill-Easter Seals Minnesota prioritizes work-life balance and offers competitive pay, flexible hours, a variety of benefit options and an employee discount. Many roles are hybrid, weekend/holiday shifts are limited and leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization’s goals and future.
• Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
• Opportunities for career development and advancement
• Goodwill-Easter Seals Minnesota believes that diversity, equity and inclusion (DEI) are central to our mission to eliminate barriers to work and independence, and our vision of a world where everyone experiences the power of work. We strive to reflect the communities we serve and strengthen partnerships, while making a solid case for the importance of this work. We will bring diversity, equity and inclusion to the forefront internally and externally and speak out against overt and systemic racism, oppressions and inequities.

About You:

Required Knowledge & Skills:

• Excellent customer service, verbal, and written communication skills.
• Thorough understanding of both Microsoft Windows, Microsoft Office 365 and other Microsoft technologies including Active Directory, Exchange, and Skype.
• Ability to troubleshoot and support end user and retail workstations and peripherals, including laptops, desktop computers, printers and mobile devices.
• Ability to resolve user connectivity issues, including both wired and wireless LAN connectivity as well as remote access (VPN).
• Ability to provide rotating, on-call coverage per the GESMN IT Team On-Call Requirements.
• Understanding of TCP/IP networking as it applies to a Windows environment.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent analytical and problem-solving skills.
• Ability to work on a team.
• Ability to adapt to last minute requests in a fast-paced environment.

Prior Experience & Education:

• Associate Degree in Computer Science or related area, or two years of experience in a IT help desk support-related role.
• Relevant Microsoft, CompTIA or IT-related certifications preferred.

About Us:

• Leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization’s goals and future. Read more about us here.
• Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence.
• Proceeds from thrift retail, e-commerce, grants and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work.
• Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.