What is most important to you for your career? If it is stability, a fast-paced environment, constant learning, and a team that is driven to win - Access may be the right fit for you! Join a consistent Top Workplace that has an employee-centric culture, people who care about you, and transparent leadership with a vision to grow. Growth provides competitive salaries, a robust benefit package, matching 401K retirement savings plan, continuous training opportunities, and career advancement.

Access Systems was founded in the Midwest in 1986 and has grown to be one of the largest independent technology dealers. We have the resources and rewards of a larger company, but the feel of a smaller organization. Culture is critical to employee and customer satisfaction. We have created an environment where our words align with our actions. Our culture is the right mix of drive and playfulness that encourages our team members to achieve personal and professional goals while having fun along the way.

As an IT Help Desk Professional, you'll have the opportunity to work in our state-of-the-art network operations center with a team of IT technicians. We offer training, advancement opportunities, a great team and company culture, and a competitive salary based on experience, $50-65k.

Responsibilities:

• Provide friendly and efficient technical support to end-users, resolving various IT issues.
• Build strong relationships with customers by resolving service problems and ensuring their satisfaction.
• Establish solid relationships with all departments and colleagues.
• Proactively monitor, maintain, and troubleshoot servers, workstations, and other IT systems to minimize downtime and disruptions for our customers.
• Complete documentation and time tracking to ensure efficient and effective resolution of technical issues.

Qualifications:

• Strong commitment to providing excellent customer service and ensuring customer satisfaction.
• Exceptional written and oral communication skills to build long term customer relationships.
• Minimum of two years of related experience or equivalent education.
• Familiarity with support and troubleshooting of various IT environments.
• Harnessing the aptitude to learn in a fast-paced environment.

Benefits:

• Medical, Dental, Vision Insurance
• Matching 401(k) Retirement Savings Plan
• Paid Time Off and Holidays
• Company-Paid Long-Term Disability Insurance
• Initial and Continuous Training Opportunities for future growth
• Career Advancement Opportunities
• Company Events

Access Systems is an Equal Opportunity Employer.

Job Type: Full-time

Job Location: Onsite - Waukee Office