Schedule: Mon-Fri, 8 am- 5 pm.

Position Summary

The Field Service Technician I is responsible for providing on-site repairs, installation, and removal of IT equipment as requested via the IT Ticketing system. To be successful, the candidate for this position will possess a valid CA Driver’s license as well as the following skills: troubleshooting, time management, communication, excellent customer service.

Duties

• Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.
• Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
• Provide on-site assistance to end-users with IT Equipment and peripherals.
• Educate end-users with necessary steps to recognize, isolate, and resolve common issues as appropriate.
• Engage in research and troubleshooting to determine the appropriate option to resolve technical issues.
• Use the IT Ticketing system (ConnectWise) to accurately document hardware failure, repair, installation, ordering, and removal, as well as important information and interactions with end-users, and solutions once issues are resolved.
• Apply security best practices.

Requirements

• High School Diploma or equivalent.

• One to two years of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

• One to two years of customer support experience.
• Availability to work occasionally outside of normal shifts (e.g., 8am to 5pm) and/or a rotational on-call M-F as late as 8pm and Saturday 7am-5pm.
• 
  Proficiency deploying and troubleshooting technical hardware.
• Proficiency in the operation and use of personal computers; utilizing Windows 10, Microsoft 365 applications, and Internet browsers.

Licenses:

At Truecare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.

Visit truecare.org to learn more! Health Inside. Welcome in! Salud Adentro. Bienvenido!

TrueCare requires employees to be vaccinated as a condition of employment, subject to accommodation obligations. The State of California released a new order requiring all staff in healthcare settings to be fully boostered by March 1, 2022.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.

In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans.