Job description

SUMMARY
The Director of IT will ensure that the streamlined operation of the IT department and Tamarack Video and Telecom is in alignment with the business objectives of Tamarack Resort. The Director of IT will plan, coordinate, direct and design IT, video and telecom related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department and Tamarack Video and Telecom. They will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. This person will also define and implement IT and TVT policies, procedures and best practices as well as work with government agencies to ensure TVT meets requirements to operate as a CLEC in the State of Idaho.
and system administration is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Lead the IT departments and TVT operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.
• Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT and TVT systems, including Internet services, telecommunications, video, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment. Keep current with the latest technologies.
• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Manage financial aspects of the IT department, including purchasing, budgeting and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Approve and oversee projects and project portfolios. Develop requests for proposal.
• Develop and implement all IT and TVT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
• Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities.
• Provide excellent customer service to guests, property owners, homeowners, club members and fellow employees.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong technical knowledge of telecommunications, network and PC operating systems and of current network hardware, protocols and standards.
• Extensive application support experience.
• Knowledge and experience in IT infrastructure planning and development.
• In-depth knowledge of applicable data privacy practices and laws.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, etc.
• Ability to diagnose technical requirements to meet technological needs and recommend advanced technical solutions to satisfy technological needs.

EDUCATION and/or EXPERIENCE
At least 6 years of related work experience and a solid career path developed and supported through their work experience and education of, at the minimum, a Bachelor’s degree in the field or equivalent education.

SKILLS
Skills in leadership, supervising, training, mentoring, motivating, communicating, coaching, counseling, advising on disciplinary matters/actions with others and use of office automation equipment.

Other Work Requirements
On-call availability may be required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and/or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Generally clean work environment with limited exposure to conditions such as dust, fumes, odors, or noise; occasional contact with angry and/or upset individuals; frequent interruptions of planned work activities by telephone calls, office visitors, and response to unplanned events. The noise level is usually moderate. While performing the duties of this job, the employee may be required to work in inclement weather conditions.

SUPERVISORY RESPONSIBILITIES
Select, direct, develop and evaluate assigned staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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